Dispatcher (Full-Time)

POSITION OVERVIEW: This position is a safety-sensitive, first-line supervisory position in the Transportation Services Department. Work involves use of a computerized dispatch, radio control system and monitoring of the Transit Center operation. The employee is responsible for making decisions related to established policies, practices, and procedures to carry out the safe and efficient operations of Regional Transit Service.Work is performed under the direct supervision of the Manager of Transit Center Operations and the Manager of Dispatch. This position is associated with the Teamsters, Local 118 Collective Bargaining Unit.Starting wage rate in accordance with the Teamsters, Local 118 collective bargaining agreement: $28.81 per hourSCHEDULE: Monday, Thursday, and Friday, 1:00pm-9:00pm, Saturday and Sunday, 11:00am-7:00pm, Tuesday and Wednesday off.The employee will perform the following duties as their main function:RTS Main Campus DispatchKnowledge of extra board work rulesResponsible for assigning work and buses to OperatorsManage the Extra BoardEnsure Manpower coverageControl the slate/attendance, layoff bookAssist with the quarterly operator pick and yearly vacations pickMonitoring phones and all absenteeism calls, sick, bereavement and time requested offWorking with Trapeze, Yard Walker, and Route Match for Small Vehicle OperatorsCorrect and sign time sheet completed by operatorsWork with the Bus Placer/Maintenance Department to ensure vehicle availability to make pulloutThe employee will also be expected to perform the following duties as neededTransit Center Radio ControlPerform all duties as a Radio ControllerCommunicate with other supervisory personnel such as Road Supervisors, Transit Center Monitor, and Transit Center (Road) Supervisors to execute efficient system operationOperate Radio and Cad/AVL system software and equipment.Ensures the proper use of radios, MDTs, Fare Boxes by operators through monitoring and assistance.Receive information and trouble calls. Manage the operators and assist with problems: i.e., delays, breakdowns, accidents, etc. Relay information to other sources when problems exist outside the jurisdiction of the radio controller.Coordinate movement of buses through the service area, relay data to operators when conditions warrant it, i.e., inclement weather, blockades, etc.Use judgment when necessary to hold buses on schedule, relocate buses when necessary, requests and direct mechanical assistance, direct and advice operators.Constantly monitor emergency alarms as displayed on CRT screen.Maintain records and reports incidental to controlling of buses.Submit written reports of Bus Operators violations of Company policy and instruct and counsel as necessary.Monitors on time performance of operators.Dispatch appropriate supervision and police assistance in the event that an operator signals for emergency assistance. Notify appropriate company officials.Communicate with 911 for emergency vehicle blockages on bus routes and weather channel for weather updates.Observe and responds to facility alarms and security cameras on property grounds.Maintains sign-out log for keys, vehicles, and equipment.Understanding of collective Bargaining Agreement with ATU Local 282Monitor Transit Center facility videoOperate access control/life safety systemsCoordinate incident response with Radio Control and Dispatch at RTSCommunications with security and police detail 24/7Monitor the flow of buses through the Transit CenterPerform gate change assignmentsCommunication with Transit Center Supervisors and Radio Controller at RTSMake announcements in Transit Center to inform customers of any changes to bus locations and/or any emergency notificationsCandidates Must PossessHigh School Diploma or General Equivalency Diploma (GED) plus at least two (2) years' transit related experienceSupervisory experience or commensurate educational trainingGood verbal and writing skills and a clear speaking voiceKnowledge of routes and schedulesAbility to show discretion in judgmentInitiative and the ability to motivate others and well-organized work habitsProficient computer skillsExcellent Math SkillsAbility to work in a team environmentPhysical Demands & Work EnvironmentThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this job, the employee is regularly required to sit while using hands to finger, handle, or feel objects, tools, or controls. The employee frequently is required to talk, hear, see, and use a computer. Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. The employee is occasionally required to stand, walk, reach with hands and arms, and stoop, kneel, crouch, or crawl. The noise level in the work environment is usually moderate.Additional InformationRochester Genesee Regional Transportation Authority (RGRTA) is committed to equal opportunity for all, without regard to race, religion, color, national origin, citizenship and/or immigration status, sex, sexual orientation, gender identity, pregnancy, age, veteran status, disability, genetic information, or any other protected characteristic under applicable federal or state law. RGRTA will make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless the accommodation would impose an undue hardship on the operation of our business.Pursuant to Federal Transit Administration regulations, all applicants for employment in safety-sensitive positions must be given a pre-employment drug test. An applicant may not be assigned safety-sensitive functions unless the individual has a verified negative test result. RTS is required by law to test for various substances, including cocaine, amphetamines, opioids, PCP and marijuana metabolites. Please be advised that marijuana stays in the system for an extended period of time, sometimes more than 30 days, and can cause a positive test result long after use.