Tech Support Specialist

Job Description We are seeking a Tech Support Specialist to join our team! You will resolve smartphone and connectivity issues for our clients.Responsibilities:Provide technical assistance with smartphone and automotive infotainment hardware and softwareTrack customer issues and resolutionsProvide first level contact and convey resolutions to customer issuesProperly escalate unresolved queries to the next level of supportUpdate customer data and produce activity reportsWalk customers through problem solving processFollow up with customers, provide feedback and see problems through to resolutionUtilise excellent customer service skills and exceed customers’ expectationsEnsure proper recording, documentation and closureRecommended procedure modifications or improvementsPreserve and grow your knowledge of help desk procedures, products and servicesQualifications:Previous experience in IT, customer service, automotive, electronics or other related fieldsAbility to build rapport with clientsStrong troubleshooting and critical thinking skillsPositive and professional demeanorCar and Electronics EnthusiastCompany DescriptionZZ2 is an automotive smart integration company. We are innovative, professional, engaging and our goal is to provide automotive dealers and audio shops all over the country, automotive integration solutions that can fulfill their customer needs.Company DescriptionZZ2 is an automotive smart integration company. We are innovative, professional, engaging and our goal is to provide automotive dealers and audio shops all over the country, automotive integration solutions that can fulfill their customer needs.