Branch Manager

Role: Branch ManagerThe Branch Manager oversees day-to-day parts and service operations and facility maintenance for the assigned branch, ensuring efficient operations and excellent customer service. This role leads the branch supervisor team, manages inventory control, coordinates maintenance activities, and implements strategies to enhance operational performance.BenefitsMedical, Dental & Vision Insurance options for employee and familyEmployer-provided short-term disability and basic life insurance3 weeks paid time offRetirement savings program with a generous company match10 paid holidays per yearWellness ProgramsThe opportunity to join a continuously growing organization that includes diversity and inclusionJob ResponsibilitiesOversee Parts and Service departments for efficient workflow and service deliveryEnsure branch maintenance and a safe working environmentMonitor inventory levels and manage stockDevelop strategies with Operations Managers for business growth and efficiencyProvide after-hours support for technicians, vehicle maintenance, and customers as neededPromote Product Support programs and marketing initiativesManage Parts and Service discounting fairlyPropose process improvements for Parts and Service departmentsMeet and exceed performance goals and budgetsSupport Regional Service & Warranty Administrators with documentation for claim processingDispatch field service technicians to maximize customer satisfactionManage branch budgets, revenue, and expensesLead, mentor, and motivate the branch teamAddress team conflicts professionally and impartiallyCollaborate with Human Resources for hiring and discipline processesOversee staff training in safety procedures and conduct regular safety inspectionsCoordinate with the Director of Facilities and vendors for facility repairs and maintenanceRequires periodic travel to company locations in West Warwick, RI and Bridgewater, MAQualificationsMinimum of 3 years of management experience, preferably in the heavy equipment or related industryBachelor’s Degree (preferred) in a related fieldStrong leadership and team management skillsExcellent customer service skillsAnalytical and problem-solving abilitiesDetail-oriented, organized, and able to handle multiple projectsExcellent communication and interpersonal skillsAbility to work independently and collaborate effectivelyValid driver’s licenseChadwick-BaRoss, Inc and Thompsonrolec Enterprises. is an Equal Opportunity Employer and welcomes all qualified individuals to apply regardless of race, gender, gender identification, sex, sexual orientation, disability, national origin, armed-services status, age, or any other classification protected by local, state, or federal law. Accommodations are available on request for candidates taking part in all aspects of the selection process.