Mobility Engineer

Description: Help Build Mobility Solutions That Keep Businesses Moving At DecisionPoint Technologies, we help organizations transform the way they work through innovative enterprise mobility solutions. From rugged mobile computers and barcode scanners to warehouse and field mobility technologies, we design and deploy solutions that improve productivity, accuracy, and operational efficiency. We're looking for a Mobility Engineer who enjoys solving technical challenges, collaborating with customers, and bringing enterprise mobility projects to life. If you thrive in a customer-facing technical role and enjoy working with industry-leading technologies like Zebra, Honeywell, and Panasonic, we'd love to meet you. Job Summary The Mobility Engineer plays a critical role in the sales, implementation, and customer success lifecycle at DecisionPoint Technologies. This customer-facing position is responsible for evaluating customer requirements, designing and documenting enterprise mobility solutions, developing and validating deployment processes, and ensuring a seamless transition to deployment and support teams. Working closely with Sales, Operations, and customers, the Mobility Engineer serves as the technical subject matter expert throughout the solution lifecycle, providing technical guidance before, during, and after implementation. This role requires strong analytical and troubleshooting skills, the ability to manage multiple technical initiatives simultaneously, and a commitment to delivering exceptional customer experiences. Our mobility solutions environment includes rugged mobile computing devices, barcode scanning technologies, and supporting software from leading manufacturers such as Zebra, Honeywell, and Panasonic. The ideal candidate has a strong technical foundation in enterprise mobility, enjoys solving complex problems, and is passionate about helping customers achieve successful outcomes. Requirements: What You'll Do As a Mobility Engineer, you'll serve as the technical expert throughout the customer journey, from solution design and pre-sales support through deployment and ongoing technical guidance. Your responsibilities will include: Partnering with Sales to understand customer business and technical requirements Designing enterprise mobility solutions that meet customer needs Providing technical expertise during pre-sales meetings, demonstrations, and solution validation Configuring, staging, deploying, and validating enterprise mobility devices Developing deployment documentation, technical guides, and knowledge base articles Troubleshooting complex hardware, software, connectivity, and configuration issues Collaborating with Deployment, Engineering, and Support teams to ensure successful implementations Training internal teams on deployment methodologies and best practices Managing technical requests while meeting established service level agreements (SLAs) Staying current on emerging mobility technologies and industry best practices Participating in an after-hours on-call rotation as needed What You Bring We're looking for someone who combines strong technical expertise with outstanding customer service. Required Qualifications Associate's or Bachelor's degree in Information Technology, Computer Science, Engineering, or a related field (or equivalent experience) 5–8 years of experience implementing or supporting enterprise mobility solutions Experience deploying enterprise mobile devices in production environments Strong troubleshooting skills across hardware, software, networking, and mobile operating systems Experience creating technical documentation and deployment procedures Excellent analytical and problem-solving skills Strong communication skills with the ability to explain technical concepts to both technical and non-technical audiences Ability to manage multiple priorities in a fast-paced environment Customer-focused mindset with strong collaboration skills Preferred Qualifications Experience with one or more of the following is highly desirable: Zebra, Honeywell, Panasonic, or similar rugged mobile devices Android Enterprise Windows-based mobile devices Mobile Device Management (MDM) platforms Barcode scanning and RFID technologies Wireless networking Warehouse or field mobility environments SLA-driven support organizations Industry certifications related to enterprise mobility Why You'll Love Working Here At DecisionPoint Technologies, you'll work alongside a collaborative team of technical experts delivering innovative mobility solutions to customers across multiple industries. We offer: Challenging and meaningful technical projects Opportunities to work with industry-leading mobility technologies Collaborative and supportive team environment Ongoing learning and professional development Opportunities to grow your technical expertise and career Benefits DecisionPoint Technologies offers a competitive compensation and benefits package designed to support your success both professionally and personally. Eligible employees may participate in: Medical, Dental, and Vision Insurance 401(k) with Company Match Paid Time Off Company-Paid Holidays Company-Paid Short-Term and Long-Term Disability Company-Paid Life Insurance Employee Assistance Program (EAP) Professional Development Opportunities Work Environment This position is primarily based in our office and warehouse environment, where you'll work directly with enterprise mobility hardware, staging equipment, and customer solutions. Occasional travel to customer locations or company facilities may be required. Standard business hours are Monday through Friday, with occasional evenings, weekends, or after-hours support for customer deployments and participation in an on-call rotation. Physical Requirements This role requires the ability to work at a computer for extended periods, communicate effectively, and occasionally lift and transport equipment weighing up to 25 pounds. Employees may occasionally bend, kneel, reach, or climb short ladders while installing or staging customer equipment.