Business Operations Associate

The Creative Agency | Fort Collins, CO | Full-Time | In-OfficeThe Creative Agency is hiring a Project Manager to help drive operational excellence, support client growth, and improve delivery performance across a fast-moving integrated marketing agency.This is a leadership-track operations role for someone who understands that strong operations fuel growth. You will work directly with the CEO to improve project flow, support client expansion opportunities, track performance, and help ensure our team is operating efficiently and profitably.This role is ideal for someone ready to step beyond coordination into operational ownership and business impact.Your Responsibilities Include:Client Delivery OperationsManage project timelines and ensure deliverables stay on trackCoordinate approvals, revisions, and client execution communicationHelp maintain clear scope boundaries and flag expansion opportunitiesSupport proposal preparation and RFP coordinationOperational PerformanceTrack project performance including time spent, deadlines, and delivery healthMonitor billable time and team utilizationMonitor deadlines and team progressHelp maintain departmental margin targetsEnsure time tracking accuracy and reporting disciplineGrowth & Revenue SupportIdentify opportunities to expand into new marketsHelp structure proposals and expansion scopesSupport internal planning for new work and client growth initiativesTeam & Process CoordinationHelp keep projects moving across design, web, and marketing teamsTrack deadlines and team workload distributionImprove workflows and operational systems as the agency growsSuccess In This Role Looks Like:Projects move forward seamlesslyDeadlines are predictable and metTeam time is tracked accuratelyScope stays controlledClients feel organized, informed and satisfiedOperational visibility improvesGrowth opportunities are surfaced earlyCompensation StructureBase Salary: $50,000 + Growth Commission:10% commission on expansion revenueOperational Performance Bonus' based on:Project time performanceOn-time deliveryDepartment margin targetsOur Ideal Candidate Has:3–6 years in operations, project management, account management, or agency environmentsStrong organizational and communication skillsComfortable balancing multiple moving projectsCommercial awareness and interest in business growthProcess-minded with strong attention to detailAgency experience is a strong plus.This role is the right fit for you if: you thrive operational ownership, not just task executionIs growth-minded and solutions orientedEnjoys improving and elevating flows and deliverablesCan balance structure with a fast-paced environmentWants to grow into senior operational leadership over timeThis role is:Full-timeFort Collins officeFast-paced agency environmentPlease include your resume, cover letter and a short statement (max one page) describing your professional approach to operations, accountability, and supporting business growth.admin@thecreativeagencyco.com