Director of Operations (North Carolina Market)

Director of Operations (North Carolina Market)This position is responsible for overseeing, developing, and supporting industry-leading funeral operations by implementing best practice strategies and processes in the most cost-effective manner within quality standards across a multi-city or multi-state region. Essential Functions Optimizes resources to support the achievement of the Company objectives. Documents, communicates and mentors managers on the implementation of manpower planning best practice processes to cost effectively improve service to our client families. Proactively identifies opportunities to improve operational and cost performance. Develops collaborative relationships to facilitate the Company goals. Acts as a strategic partner by obtaining information and identifying key issues and relationships relevant to our mission. Ensures fixed assets are preserved. Initiates recommendations on purchases of new equipment and improvements to company property. Monitors, reports and adjusts operating cost within functional areas. Advises team on issues including safety, security, employee relations, scheduling, training, compliance, etc. Ensures that Company policy is being adhered to and administering practices is fair and equitable. Takes personnel corrective action as necessary on a timely basis and in accordance with Company policy. Consults with Human Resources as appropriate. Keeps up to date on information and technology to increase innovation and ensure compliance. Other duties as assigned. Competencies Communication Proficiency. Teamwork Orientation. Detail Orientation. Thoroughness. Customer Service Orientation. Time Management. Required Education, Experience, Certifications and Licensure Bachelor's degree (BS/BA) in business administration or related field or equivalent combination of education and experience preferred. Minimum of 10 years' management experience. Valid state issued driver's license in good standing and acceptable driving record. Additional Eligibility Qualifications Attend and perform work in a professional and courteous manner in accordance with the employer's requirements. Demonstrated willingness to participate in growing market share through community involvement. Able to read, write and speak English fluently. Bilingual is a plus. Proficient in Microsoft Office Suite (Outlook, Word, Excel, Access and PowerPoint) preferred. Maintains a positive attitude and working environment through organization and communication. Ability to simultaneously handle multiple projects, prioritizes tasks, and exercise good judgment. Supervisory Responsibility This position has direct management responsibilities, including hiring, firing, performance management and disciplinary actions as needed. Physical Demands and Work Environment The duties associated with this position are generally performed in an indoor office setting. Outdoor duties may require exposure to natural elements such as inclement weather, extreme temperatures, uneven ground, dust, gas, and/or fumes. Equipment used to perform the essential function of this position includes, but is not limited to computer, fax, copier, merchant terminal, multi-line phone system, personal or company owned vehicle. Employees in this role are regularly required to climb, sit, stand, bend, kneel, and frequently lift to 25 pounds. This position may also require reaching, pushing, and pulling. This position may also be exposed to chemicals and/or blood borne pathogens. Exposure risk is considered: Low Travel This position may require up to 50 percent out of area and overnight travel. Travel is primarily local occurring during the business day only. Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.