Partner Experience & Chat Specialist (Remote)

1. About Our Client: The organization is a national leader in service of process with over 30 years of experience. With a workforce of around 1000 employees and multiple offices across major U.S. cities, including its headquarters in Seattle, the company focuses on advancing technology and business processes to maintain a competitive edge. It aims to grow by acquiring less efficient competitors and expanding into new market segments through integrated inbound marketing and sales strategies.2. About the Opportunity: The Partner Experience & Chat Specialist role supports active process servers by managing inquiries, resolving issues, and overseeing the distribution and monitoring of work assignments. This position ensures that cases are dispatched efficiently and that process servers remain in good standing to perform their duties. The role contributes to operational effectiveness by maintaining communication and addressing performance concerns.3. Responsibilities:Respond to inquiries and resolve issues from process serversOversee distribution and dispatch of cases to process serversUse the in-house application to monitor order dispatch and fulfillmentMonitor process server status to ensure capability to accept and complete workObtain status updates on orders dispatched to Sheriff Offices via phone, fax, or court docketCollaborate with team members to identify and improve inefficient processesResolve issues on the task management board 4. Requirements:Customer service or IT experience strongly preferredHigh school diploma or GED requiredFamiliarity with legal process is a plusExcellent written and verbal communication skillsProficiency in Microsoft Office (Word, Excel) 5. Pay Range and Compensation Package:$15.00 - $18.00 per hour depending on experience 6. Benefits & Perks:Health, Dental, Vision insurance401(k) with company matchingPaid time offSeven paid company holidaysFour floating holidays per yearLife Insurance and AD&D InsuranceLong Term DisabilityHealth Care Reimbursement Flexible Spending AccountDependent Care Flexible Spending AccountEmployee Assistance ProgramPet Insurance 7. Equal Opportunity Statement: Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin.Note: RemoteHunter is not the Employer of Record (EOR) for this role. Our purpose in this opportunity is to connect exceptional candidates with leading employers. We help job seekers worldwide discover roles that match their goals and guide them to complete their full application directly through the hiring company’s career page or ATS.