Senior Account Manager – Client Success & Growth

Job Title: Senior Account Manager – Client Success & GrowthLocation: Lutz, Florida, United StatesEmployment Type: Full-TimeAbout RoleWe are hiring for one of our clients seeking an Account Manager (SMB) to manage and grow relationships with small and medium business customers.The role focuses on customer engagement, account retention, upselling services, and delivering a high-quality customer experience through proactive communication and consultative selling.Key ResponsibilitiesManage and support small business customer accountsConduct outbound and inbound customer engagement callsIdentify opportunities for account growth and service upgradesProvide guidance on billing, plans, and product offeringsResolve customer issues and ensure customer satisfactionMaintain accurate account records and CRM updatesCollaborate with internal teams to support customer needsDrive retention and long-term customer relationshipsRequired QualificationsBachelor’s degree or equivalent experience1+ years of experience in customer service or sales rolesStrong communication and interpersonal skillsAbility to handle customer conversations professionallyBasic understanding of sales or account management processesPreferred QualificationsExperience in B2B sales or telecom industryStrong problem-solving and negotiation skillsAbility to manage multiple customer accountsExperience working in hybrid environmentsCustomer-first mindsetWork EnvironmentThis role operates in a hybrid work model, combining remote work with in-office collaboration as per business requirements.CompensationCompetitive base salary + performance-based incentives (location and experience dependent)Equal Opportunity StatementAll qualified applicants will be considered without regard to race, gender, nationality, religion, disability, sexual orientation, or any other protected status.Apply Now!