Desktop Support Engineer

Sharp Brains in Hayward, CA is seeking a capable IT Support specialist to handle Tier 2 desk-side and remote user issues. You will resolve escalated incidents, provide hands-on support for desktops, laptops, printers, and mobile devices, and work across Windows and Mac environments. You will install and configure software and hardware, support Microsoft 365 and Active Directory, and document activities in the ticketing system while following escalation procedures. J-18808-Ljbffr