Customer Service Representative

Join SeekOne Roofing And Make an Impact Every Day!Full-time Customer Service Representative – Brentwood, TN officeStart your next chapter with a company that values your work, supports your growth, and celebrates your success. If you're communicative, outgoing, and committed to smashing your goals, you could be the one we're looking for! Keep reading to find out!CUSTOMER SERVICE REPRESENTATIVE PAY & PERKSPay: $50,000 – $55,000/year (base salary and performance bonuses for exceptional work)Benefits That Don't DisappointPaid trainingPTOOpportunities for advancementFlexible scheduleSupportive, faith-driven team cultureMentorship and personal development opportunitiesYour Ability To Meet KPIs Directly Impacts Your Paycheck! If You Perform Well In These Areas, Your Earning Potential Can Reach Even HigherLead-to-appointment conversion ratesAppointment volume and scheduling efficiencyLead response time and follow-up consistencyCRM accuracy and lead managementOverall contribution to inbound lead performanceYOU COULD BE A GREAT MATCH IF YOU HAVE...Clear and effective communication skillsProfessional phone etiquetteExceptional organizational skills and sharp attention to detailAbility to effectively use CRM systems and various computer softwareReliable, punctual, and professional mindsetWhile not required, the following preferred qualifications would be beneficial:Administrative, customer service, or call handling experienceExperience in the roofing, construction, or home service industrySocial media experienceCRM proficiencyWhat Your Days Will Look LikeOur Customer Service Representative plays an important part in our sales and customer service activities! You'll be on the front lines, answering incoming phone calls from prospective customers, learning about their needs, and connecting them with our incredible services. Always polite and professional, you will:Answer phone calls from homeowners, qualify leads, and schedule roof inspectionsPromptly respond to emails, texts, and social media messagesFollow up with leads, encourage them to schedule services, and keep your conversion rate highAccurately enter data into our CRM and maintain organized customer filesClosely track appointments, follow-ups, and lead progressionCreate and post content to various social media platformsAssist with general marketing and client engagement initiativesLET'S TALK SCHEDULEOur Customer Service Representative works in our office Monday through Friday from 8:00 am to 5:00 pm.WHY YOU'LL LOVE IT HERESeekOne Roofing is proud to serve our neighbors in Nashville, TN, and Huntsville, AL! Our core values-BLESSED, FOCUSED, and COMMITTED-guide everything we do. At the heart of it all, our purpose is people. We're a faith-centered, people-first organization built on purpose, growth, and service. With rapid expansion, new divisions, and a growing sales force, you'll have the chance to make a major impact and grow alongside us.As a rapidly growing company on track to hit $50M+, we're building a team of high-capacity leaders ready to drive our success even further. If you're looking to elevate your career, this is more than just a job-it's your opportunity to be part of a culture rooted in growth, service, and excellence.Apply today using our short initial form!Must have the ability to pass a background check and drug screening test.Job Posted by ApplicantPro