Customer Service Specialist (Milford)

K&K Global Talent Solutions Inc. is an international recruiting agency that has been providing technical resources in the Canada and the USA region since 1993.This position is with one of our clients in USA, who is actively hiring candidates to expand their teams.• Handle inbound calls and email services inquiries on queries such as:1) Process & status of Estimate or Supplement2) Payment Status - Rental, Tow, Property Damage3) Payment Issuance4) Analyzing Payments - Void and Reissue requests5) Status of Estimates, send copy, advise assignment submission instructions6) Supplement or Estimate stuck in process7) Status of Deductible8) Status on Rental9) Advise status on Tow10) Advise status on Total Loss11) Supplements not Approved, advice on supplement process• Customer service skills with good written and verbal communication skills (role requires email/fax/phone-based communication)• To have good data entry skills• To have good system skills in Excel, Word and Outlook to ensure clearance of high volumes• Expertise in Auto Claims area will be an advantage