Patient Financial Service Clerk

JOB FUNCTION:Responsible for greeting all customers/patients, collecting and documenting correct demographics and billing information, and maintaining an orderly flow of patients through the waiting areas. Performs other duties as assigned.ADDITIONAL JOB DUTIES:Secure and obtain accurate patient demographics/financial informationVerify patient insurance benefits as well as request co-pays, deductibles and co-insuranceCross-train in all registration areas, multi-tasking/organization skills are a mustExcellent communication skills to interact with patients, family members and staffAdhere to work schedule and demonstrates flexibility to work any and all shiftsDemonstrates positive attitude as well as ability to be a team player to promote and provide a positive patient experienceTransition with shift relief and operate switch board functionsFamiliar with offices procedure and office machinesMake copies of patient outpatient and inpatient packets as necessary JOB QUALIFICATIONS:Education:Two years hospital or clinical experience preferredHigh School Diploma or equivalent is requiredJob Knowledge: Knowledge of all insurance payersComputer and office equipment knowledge Skills: Communication skillsCustomer relation skills Physical Demands: Ability to stand or sit for long periods of timeWalking between departments and patient rooms License:BLS/CPR certification is requiredCPI/MOAB certification is preferred Confidentiality: Must adhere to HIPAA regulations according to Allen Parish Hospital Policy, and uphold the Privacy Act law and regulations.Internal/External Contacts:Internal: Nursing staff, Ancillary staff, APH staff