Business Analyst (Level II or Senior) - Sales and Account Management - Remote

When it comes to making a meaningful difference in the lives of our customers and employees, USAble Life is always ready.  We are a diverse group of individuals working together to go the extra mile. Through our DEI initiatives, employees feel empowered to bring their talents and voice to our culture.Our passion for delivering the best products is matched only by our passion for our people. We are committed to making a meaningful difference in the lives of others which extends beyond our office walls. USAble Life has a long tradition of supporting our communities, and we’re proud of the fact that our employees share that commitment.  We have been recognized as a “Best Places to Work” in Arkansas, Florida, and Hawaii. You’ll be rewarded with opportunities for personal and professional development and opportunities for advancement.  This, coupled with our engaging culture and a comprehensive benefits package, ensures we are committed to our employees.   Check out how we make a meaningful difference in the lives of others! https://player.vimeo.com/video/518665804 What We Offer You: A culture that values employees and celebrates, empowers, and inspires a diverse workforceOutstanding and affordable benefits packagePTO provided at date of hire11 paid holidays401(k) with up to 6% match; fully vested from day 1Remote opportunities with company-provided equipmentTeam-oriented, collaborative group of peersCareer advancement opportunitiesTuition ReimbursementEmployee Assistance ProgramInclusion Council and Employee Resource GroupsRecharge Days and Volunteer Time Off This is a remote position.Pay Transparency: The starting base salary range for a Business Analyst  II is $55,000 to $77,000. The starting base salary range for a Sr. Business Analyst is $67,000 to $94,000. Final compensation is determined by geographic location and a variety of factors, including qualifications, experience, skills, competencies, and internal equity. In addition to base compensation, the position is eligible for an annual incentive plan based on company and individual performance. Business Analyst (Level II or Senior) - Sales and Account ManagementThis is a multi-level position and will be filled as a Business Analyst II or Sr. Business Analyst. Candidates hired at the Senior level must demonstrate increased responsibility, autonomy, and strategic impact abilities.Business Analyst II OverviewThis role supports Partner Management, Sales, and Account Management by performing business analysis, process improvement, and project leadership in support of strategic initiatives, partner reporting, and operational effectiveness. The analyst will work cross‑functionally with Sales, Account Management, IT, Operations, and external partners to gather requirements, define solutions, and ensure successful project delivery.Essential Duties:Works with Partner Management, Sales, Account Management, business stakeholders, and external partners to gather, analyze, document, and communicate business requirements based on current and future business needsEstablishes metrics to measure the efficiency and effectiveness of projectsOversees testing of each delivered objective to ensure defects are resolved before user acceptance testingCoordinates with project team members to obtain information related to functionality as it relates to objective developmentCreates and provides functional requirement documents to, and reviews with, project team members to identify and resolve any issuesContributes to business process improvement and policy analysis work for corporate strategic initiativesServes as the project lead for multiple medium and large complex projectsGathers, analyzes, documents, and validates the needs of business stakeholdersProvides functional requirement documents including inputs, processing steps and outputs to meet users' needs to assist developers in successfully translating and achieving project goalsCreates training documents and maintains project files and updatesFacilitates training on new systems and/or process implementationsPerforms other related duties and responsibilities as assigned Additional Responsibilities - Senior Business AnalystIn addition to the responsibilities above, the Senior Business Analyst will:Coordinate day‑to‑day oversight and execution of large, complex initiatives, working closely with project teams and key stakeholdersProvide guidance and support to project resources related to requirements development, testing activities, and implementation planningFacilitate cross‑functional alignment by supporting project communications and helping ensure business expectations are clearly understood and addressedTake a lead role in executing and coordinating testing activities for complex initiatives to ensure readiness for user acceptance testingSupport the design and implementation of new or revised processes associated with higher‑complexity initiativesRequired Knowledge, Skills, and Abilities:Strong working knowledge of insurance industry and/or business-related operations and processesStrong knowledge of information gathering, planning, and organizing methods and principlesExcellent communication and interpersonal skills including the ability to address a wide range of audiencesStrong customer service skillsIntermediate skills in MS Office Word, Excel, Power Point, Visio, and ProjectAbility to prioritize workflow and maintain attention to detail within time constraintsAbility to synthesize data from divergent sources and create a final product with a consistent voice, look, and feelAbility to translate between technical and business languageAbility to work independently on multiple tasks in a fast-paced environmentSenior Business Analyst (in addition to the above):Advanced knowledge of business analysis competenciesAdvanced information gathering, planning, and organizational skillsAdvanced proficiency in Microsoft Office toolsDemonstrated ability to scope, lead, and deliver large, complex initiativesProven ability to influence outcomes and guide cross‑functional teams without direct authorityStrong problem‑solving skills with the ability to formulate and evaluate solution optionsRequired Education and Experience:Bachelor's degree in a related field or equivalent work experienceAt least 2 years of business process analysis and improvement experienceExperience working in a team-oriented collaborative environmentProven analytical and problem-solving experienceAbility to document scope of a small to medium projectExperience with process mapping and formal process documentationOr equivalent military experienceSenior Business Analyst (in addition to the above):3+ years of progressively responsible experience in business analysis, operational improvement, data analysis, or reportingDemonstrated success supporting or leading large, complex initiativesPreferred Education and Experience:Experience supporting Sales, Account Management, or partner‑facing teamsInsurance industry experience, including life, dental, or related products  Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time   #USAL2Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.