Application Analyst - Intermediate

Dice is the leading career destination for tech experts at every stage of their careers. Our client, Cynet Systems, is seeking the following. Apply via Dice today!We are looking for a Application Analyst - Intermediate for our client in Edmonton, ABJob Title: Application Analyst - IntermediateJob Location: Edmonton, ABJob Type: ContractJob Overview:Requirement/Must Have:University degree, diploma, certificate in Information Technology or related discipline with relevant Application Analyst experience, or equivalent years of experience.Minimum experience with ServiceNow or similar ticket management systems for Change Management, Incident Management, and Service Requests.Experience working in Agile/Scrum delivery environments.Experience planning and monitoring User Acceptance Testing (UAT).Strong analytical, troubleshooting, and problem-solving skills.Excellent verbal and written communication skills.Ability to work independently and collaboratively within cross-functional teams.Ability to manage multiple priorities, stress, and conflict effectively.Experience:Experience supporting ITSM transitions and service management processes.Experience coordinating major incidents and operational issue resolution.Experience facilitating change and release management activities.Experience gathering and documenting business and technical requirements.Experience working with external vendors and internal product teams.Experience maintaining documentation, knowledge management systems, and user guides.Experience supporting cloud and data platforms such as Azure, AWS, or Snowflake.Experience supporting data governance, reporting, and dashboard initiatives.Experience working in regulated environments such as government, healthcare, legal, finance, or compliance sectors preferred.Experience with data warehouses and reporting tools preferred.Responsibilities:Lead the transition from ad-hoc support processes to standardized ITSM frameworks.Design and support workflows for incident management and service request tracking.Coordinate communication and resolution efforts during major incidents affecting court operations.Facilitate change management and release processes to minimize operational risks.Gather and document requirements from court staff, Justices, and other stakeholders.Monitor vendor and product team deliverables to ensure SLA and quality compliance.Establish and maintain centralized knowledge management resources and documentation.Ensure compliance with judicial confidentiality, security, and data governance requirements.Support cloud and data platform activities including access audits and reporting oversight.Oversee migration of applications and data between environments and cloud platforms.Analyze workflows and recommend operational and process improvements.Participate in disaster recovery planning and business continuity testing activities.Prepare analytics, reports, and status updates for executive stakeholders.Support Agile delivery activities including enhancements, operational support, and sprint initiatives.Should Have:Ability to learn quickly and adapt to changing technical environments.Strong organizational and stakeholder management skills.Ability to translate technical information into business-friendly reporting.Strong focus on service delivery and operational excellence.Skills:ServiceNow.Jira.ITSM.Incident Management.Change Management.Service Request Management.Agile/Scrum.User Acceptance Testing (UAT).Business Analysis.Vendor Management.Knowledge Management.Data Governance.Snowflake.Azure.AWS.Reporting and Analytics.Data Warehousing.Documentation Management.Disaster Recovery Planning.Process Improvement.Qualification and Education:University degree in Information Technology or related field with 3 years of Application Analyst experience.2-year diploma in Information Technology or related field with 5 years of Application Analyst experience.1-year certificate in Information Technology or related field with 6 years of Application Analyst experience.7 years of Application Analyst experience.