Tier 1 IT Helpdesk

Immediate need for a remote Tier 1 IT Helpdesk. Must reside in Florida.Technically competent candidates will be trained to understand and use the designated ticketing system, handle basic Tier-1 support and troubleshooting, such as password resets, printer configurations, break/fix instructions as well as customer service supportPosition Duties Include:• Answers, evaluates, and prioritizes incoming telephone, e-mail, and chat requests for assistance from users experiencing problems with hardware, software, networking, and other computer-related technologies, as well as Learning Management Software (LMS).oRelying on resources as trained (knowledge base, websites, support channels).• Handles problem recognition, research, isolation, resolution, and follow-up for routine user problems, referring more complex problems to Tier 2, Tier 3, supervisor, or other technical staff.• Interviews user to collect information about problem and leads user through diagnostic procedures to determine source of error.oFollowing call flow as trained (designed to assist in asking all required and basic probing questions).• Logs and tracks all customer interactions using problem management software (ticketing system) and maintains thorough history records and related problem documentation.• Five 8-hour shifts (not including lunch break).• Mandatory scheduled work-days will range between Saturday - Friday.• Schedules may vary from day to day based on business needs.• Consecutive days off cannot be guaranteed.• Schedules may be subject to change after being published, depending on operational needs.Candidates must have a Windows based Desktop or Laptop Computer to work from home for the 1st week - Chromebooks or Mac based computers will not work.• Access to a consistent high-speed internet connection (25 Mbps or higher) without data caps that will impede training or adhering to schedules.• Have a quiet place to take phone calls without interruptionsDuration: Ongoing Temp assignmentApply for this great position as a remote Tier 1 Helpdesk today!Equal Opportunity Employer / Disabled / Protected VeteransThe Know Your Rights poster is available here:https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdfThe pay transparency policy is available here:https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdfFor temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf