Nonprofit Case Manager- Intake

Job Description Nonprofit Intake Case Manager (CMA Coordinator – Intake)Position OverviewLakeshore Talent is partnering with a mission-driven organization dedicated to supporting individuals with disabilities and those in need of long-term care services in their search for an Intake Case Manager. The Intake Case Manager plays a vital role in helping individuals access essential supports by conducting functional assessments and guiding them through eligibility and application processes.This position requires a balance of empathy, accuracy, and compliance, ensuring individuals receive timely and appropriate services while meeting all regulatory requirements.Location: Greater Colorado Springs Area, hybrid schedule (in-office, remote, and in community setting)Schedule: Monday - Thursday (7:30 - 5:30), Friday (7:30 - 12)Pay: $22.32 - 23/18/hour, depending on experienceKey ResponsibilitiesConduct and document in-home functional needs assessments for applicable programsComplete and submit Medicaid, ARG, and long-term care waiver applicationsMaintain accurate and timely electronic records across multiple systemsReview and analyze case documentation, including medical, behavioral, financial, and legal recordsEnter detailed case notes while maintaining compliance with HIPAA and regulatory standardsProvide high-quality customer service to internal and external stakeholdersCommunicate effectively via phone, email, and virtual platformsBuild and maintain positive relationships with community partners and stakeholdersStay current on long-term care, Medicaid, and related program regulationsParticipate in required meetings, trainings, and professional developmentAssist with departmental coverage and adapt to evolving regulatory requirementsQualificationsMinimum Requirements:Bachelor's degree in social services or similar study OR5 years of experience working with vulnerable populations, individuals with disabilities, or within human services/non-profit settings OREquivalent combination of education and relevant experienceStrong computer skills, including Microsoft 365, Outlook, and Adobe AcrobatAbility to learn multiple databases and systemsExcellent written and verbal communication skillsStrong organizational and time management abilitiesAbility to manage multiple priorities and deadlinesDemonstrated empathy, cultural awareness, and emotional intelligenceAbility to maintain confidentiality and adhere to HIPAA standardsValid driver's license, reliable transportation, and required insurancePreferred Qualifications:1–3 years of case management experienceKnowledge of Medicaid waiver programs and long-term care requirementsExperience working with family systems, community resources, or service coordinationWork Environment & BenefitsThis organization offers a collaborative and supportive work environment focused on professional growth and meaningful community impact. Employees may benefit from:Health, dental, and vision insuranceEmployer-paid life and short-term disability coverageOptional long-term disability and supplemental insurancePaid time off and holidaysRetirement plan with employer contributionsFlexible work arrangements (office, remote, community-based)Ongoing training and development opportunitiesEligibility for Public Student Loan ForgivenessMileage reimbursementAdditional voluntary benefitsWhy JoinIf you are detail-oriented, compassionate, and committed to helping individuals access critical services, this role offers the opportunity to make a meaningful impact while growing your career in a supportive, mission-focused environment.#ZRCompany DescriptionSince​ ​1995,​ ​Lakeshore​ ​has​ ​provided​ ​Staffing,​ ​Recruiting​ ​and​ ​Payrolling​ ​services​ ​to employers​ ​in​ ​Denver​ ​and​ ​Chicago​ ​across​ ​multiple​ ​industries​. We​ ​are​ ​committed​ ​to​ ​achieving​ ​success by​ ​matching​ ​top​ ​talent​ ​with​ ​the​ ​right​ ​opportunities.​ In 2017, Lakeshore re-branded as Lakeshore Talent after a management buyout, becoming a woman owned company. We have a dynamic team of Account Executives focused on sales and the client experience and a talented team of Recruiters focused on candidate recruitment and candidate experience. We are able to offer a higher level of service as a result, and take pride in building strong relationships worthy of loyalty with both clients and candidates.Company DescriptionSince​ ​1995,​ ​Lakeshore​ ​has​ ​provided​ ​Staffing,​ ​Recruiting​ ​and​ ​Payrolling​ ​services​ ​to employers​ ​in​ ​Denver​ ​and​ ​Chicago​ ​across​ ​multiple​ ​industries​. We​ ​are​ ​committed​ ​to​ ​achieving​ ​success by​ ​matching​ ​top​ ​talent​ ​with​ ​the​ ​right​ ​opportunities.​ In 2017, Lakeshore re-branded as Lakeshore Talent after a management buyout, becoming a woman owned company. We have a dynamic team of Account Executives focused on sales and the client experience and a talented team of Recruiters focused on candidate recruitment and candidate experience. We are able to offer a higher level of service as a result, and take pride in building strong relationships worthy of loyalty with both clients and candidates.