Director of Referrals

(Full-Time | In-Office or Hybrid | Partner Relations — Referred-Out)Location: Ogden, UtahDepartment: Partner RelationsReports To: Executive LeadershipEmployment Type: Full-Time / ExemptStarting Compensation Range: $140,000 - $180,000 (DOE)About The RoleWe are seeking a strategic and relationship-driven Director of Referrals to lead Lowe Law Group’s Referred-Out function and oversee the continued growth and performance of our outbound referral network.This role serves as a key bridge between Lowe Law Group and our referral partners, helping ensure cases are strategically placed with high-quality partner firms while maintaining strong alignment between external relationships and internal operations.The Director of Referrals is responsible for overseeing referred-out partnerships, referral network performance, outbound referral strategy, and team leadership across the Partner Relations Department’s Referred-Out lane.This is a high-impact leadership role focused on:strengthening partner relationshipsimproving referral network qualitybuilding scalable operational systemssupporting long-term departmental growthWhat You’ll OwnAs Director of Referrals, you will be responsible for overseeing the firm’s referred-out partner network and ensuring the department operates in a structured, scalable, and relationship-focused manner. Key responsibilities include:Leading the strategic direction of the referred-out referral network and outbound partnership initiativesMaintaining high-level relationships with law firm partners and serving as an escalation point for sensitive or complex issuesOverseeing referral network performance, partner alignment, and overall partner qualityIdentifying opportunities to strengthen and expand the firm’s partner network across jurisdictions and practice areasSupporting growth initiatives related to Outside Practice (OP) and Outside State (OS) referralsProviding leadership, accountability, and development for team members within the Referred-Out functionCollaborating cross-functionally with Legal Team, Intake, Operations, and other departments to support referral execution and operational alignmentMonitoring referral workflow performance, partner responsiveness, and operational consistency across the departmentIdentifying inefficiencies, gaps, or risks and driving process improvements that support scalability and long-term growthHelping ensure referred-out cases are handled with professionalism, organization, and strong follow-throughWhat We’re Looking ForThis role is best suited for someone who brings:Strong leadership and relationship management skillsThe ability to build credibility and trust with attorneys, law firms, and external stakeholdersStrategic thinking and operational problem-solving abilityStrong communication, organization, and accountabilityComfort balancing relationship management with operational executionThe ability to lead teams and drive performance in a fast-paced environmentA growth-oriented mindset with a focus on long-term scalability and improvementEducation & Experience5+ years of experience in strategic partnerships, business development, legal operations, relationship management, or professional servicesExperience leading external relationships, strategic accounts, or partnership initiativesExperience supporting or managing teamsStrong knowledge of personal injury law, referral dynamics, and legal operations strongly preferredBusiness-to-business (B2B) sales or partnership development experience is highly preferredBachelor’s Degree Or Equivalent Professional Experience PreferredWhat Success Looks LikeThe referred-out network is organized, scalable, and operating effectivelyPartner relationships remain strong, responsive, and aligned with company expectationsThe department operates with clear accountability, structure, and follow-throughNetwork gaps and operational inefficiencies are proactively identified and addressedThe firm continues to improve partner quality, referral outcomes, and overall network performanceCross-functional collaboration supports a seamless referral experience across the organizationPhysical & Work RequirementsPrimarily office-based role with frequent computer, phone, and meeting useAbility to sit or stand for extended periodsOccasional travel may be requiredCompensation & BenefitsCompetitive salary based on experience and qualificationsPerformance incentive opportunitiesHealth insuranceDental insurance401(k) with company matchPaid time off (PTO)Why Lowe Law GroupLowe Law Group is a fast-growing personal injury firm focused on building high-performing teams, strong partnerships, and scalable systems that support long-term success.This role offers the opportunity to:lead and shape a growing departmenthelp build a high-quality national referral networkwork directly with leadership on strategic growth initiativesmake a measurable impact on the future of the firm