Retail Team Member - Venice

DescriptionCompetitive triathletes and passionate bakers, Pam Weekes and Connie McDonald left their careers to open a small bread shop in New York City in 1995 - Levain Bakery.One day, they baked a BIG chocolate chip walnut cookie as energy for triathlon training. At Levain, a batch of these 6-ounce cookies flew off the shelves, and an icon was born. The cozy shop on West 74th Street became a neighborhood favorite and a destination for epicurious visitors from around the world, hungry for "the cookie."From the start, Pam, Connie, and the team baked everything fresh on-site each day, donating the day's leftovers to charity - and we still do, nearly 30 years later. Today, Levain has bakeries across the country (with more to come!), plus ecommerce gift boxes to treat cookie lovers in every state.Our Vision: To give rise to lifelong memoriesOur Mission: To bring together people who treat their work and the craft of baking and all who come to visit with great care.Every day, we strive to embody our company's five core values:Welcome All- We are all in it togetherWork Hard and Be Kind- We pull our weight, we do our best, and take care of each otherLead with Heart- We operate with empathy and integrityRise Up- We take initiative to make things betterSavor It- We are present and find the fun!THE ROLE: RETAIL TEAM MEMBERRetail Team Members play a crucial role in delivering warm, helpful, and accurate customer service that reflects the dedication of the Levain brand. Retail Team Members foster customer loyalty by creating a welcoming environment that encourages customers to return again and again. Retail Team Members are also responsible for maintaining a clean and inviting store environment and supporting the team in daily operations.What We're Looking ForPeople-forward attitude with exceptional customer service skills; Be proactive and empathetic in assisting customers and team membersStrong communication & interpersonal skills; team-oriented with a positive attitudeMaintain a high level of professionalism and care: be adaptable, flexible, and patientMust be reliable, responsible, and punctualAbility to remain calm under pressure in a fast-paced environment when troubleshooting issues: be consistent, patient, and even keeledStrong attention to detail in customer interactions and product knowledgeEmbody and promote the values and standards of Levain BakeryJob ResponsibilitiesTeam CollaborationLead with curiosity and compassion by showing care for your co-workers and build meaningful connections that broaden your perspectiveDisplay a strong sense of teamwork: Work collaboratively with team members to ensure smooth store operationsFacilitate open, clear, and timely communication with your team members and managementStay informed about new products, procedures, and promotionsCustomer ServiceGreet customers with a warm and welcoming demeanorEnsure every guest receives consistent, accurate, high-quality service that reflects Levain's brand standardsFoster strong, lasting relationships with customers to enhance their sense of belonging and connection to our community surrounding the bakeryResolve customer issues promptly and courteously and operate with empathyOperationsConsistently adhere to established protocols and maintain the highest standards of excellence to ensure all baked goods meet Levain Bakery's quality standardsAdept knowledge of Toast POS systemEnsure all in-store and third-party delivery (3PD) orders are accurate and safely preparedMaintain cleanliness in all areas of the store, including customer areas, restrooms, and workspacesAssist in restocking and organizing inventory and adhere to guidelines given from Shift Lead or managementRequirementsPrevious retail or customer service experience is preferred.Open availability: ability to work mornings, nights, weekends, and holidaysAbility to lift/push up to 25+ pounds, including overheadStand/walk for an 8-hour shift (excluding a 1⁄2 hour break); some locations require walking up and down stairsRead and communicate in English, both verbally and in writingCompensation & Benefits$18-19.25/hour + tipsHealth, Vision, Dental InsuranceEmployer-funded Healthcare Reimbursement AccountAdditional supplemental benefits: Commuter Benefits, Employee Assistance Program, Bike-Share Reimbursement14 Weeks Fully Paid Parental LeaveOne Week of Paid Time Off401K with 3.5% Company Match