Computer Systems Analyst - Technical Lead

Computer Systems Analyst - Technical LeadLocation: Remote (as required)Clearance: Public TrustEligibility: U.S. CitizenOverviewSeeking a Technical Lead to manage IT service operations, system coordination, and escalation management within a federal regulatory environment.Key ResponsibilitiesLead ITSM processes and ServiceNow platform operationsManage incident, problem, and escalation workflowsCoordinate system integrations including ODT and CITLProvide technical leadership and oversight to support teamsEnsure compliance with federal IT and security standardsRequired QualificationsBachelor's degree in IT, Computer Science, or related field7+ years of experience in IT operations or systems analysisStrong expertise in ITSM frameworks and ServiceNowExperience in escalation management and system coordinationPreferred QualificationsITIL Certification