Data-Driven Escalation Program Manager

Onto Innovation is seeking an Escalation Program Manager to lead end-to-end management of critical part-related escalations impacting field service operations and customer uptime. The role requires strong Excel skills, data analysis, and a data-driven approach to identify root causes and drive sustainable resolutions. You will collaborate with Supply Chain, Planning, Logistics, and Field Service teams, delivering executive summaries and dashboards while ensuring timely communication and #J-18808-Ljbffr