Manager, Global Learning & Customer Education

Manager, Global Learning & Customer EducationSince 1999, Salary.com has been on a mission to help the world get pay right.We started by making compensation data accessible to everyone. Millions of employees and job seekers use Salary.com's free tools to understand their market value and negotiate their pay with confidence. For organizations, we go much deeper. Our CompAnalyst platform combines proprietary survey data, real-time market intelligence, intuitive software, and purpose-built AI to help more than 10,000 companies benchmark jobs, build pay structures, manage equity, and communicate total rewards clearly.We're not the loudest voice in the room. We're the most prepared. We lead with data, build for real-world HR, and deliver innovation customers can put to work immediately.If you believe pay matters, we'd like to meet you.About the Role...The Manager, Global Learning & Customer Education is responsible for leading and overseeing the strategy, development, and delivery of learning programs, as well as managing the integration and innovation of learning technologies within the organization. We're looking for a forward-thinker to own how our employees and customers learn, ramp, and succeed.This role focuses on creating an engaging and effective learning environment by ensuring high-quality course design, enhancing learner experiences, and supporting instructional staff in utilizing technology for teaching and learning. This position will track and assess learning metrics to ensure the organization meets its operational and strategic goals. They will build high-impact learning experiences and lead a distributed team responsible for developing both employee and customer-facing education.Successful candidates bring a strong foundation in instructional design, combined with a practical, outcomes-focused approach. They are skilled at simplifying complex concepts into clear, scalable learning experiences that drive meaningful business results.This position is located out of our Headquarters office located in Waltham, MA and is Hybrid requiring at least two days a week in the office.Base Salary Range: $130,000 - 140,000 plus 10% annual bonus A Day in the Life...Develop engaging, high-impact learning across modalities (eLearning, live training, blended learning)Design and deliver customer-facing education programs, product training, and scalable learning experiencesPartner with Marketing, Professional Services, Product, and Customer Success to drive adoption, engagement, and long-term valueDevelop engaging, high-impact learning across modalities (eLearning, live training, blended learning)Lead onboarding for offshore BDR teams and U.S.-based employeesApply instructional design principles to create role-based, practical contentOwn LMS strategy, administration, and optimizationDesign and deliver instructor-led and virtual trainingLead and develop a global team of instructional designers, trainers, and/or coordinators About You...Bachelor's degreeMinimum of 5 years of experience in Learning & Development, Talent Development, HR Technology, or instructional design, with at least one year of supervisory experienceLMS (Thinkific preferred)Strong collaboration skills Salary.com Perks...10 paid holidays and generous paid vacation timeFree on-site lunch, snacks, and drinksCell phone reimbursementRobust benefit plan including Medical, Dental, Vision, Life, Disability coverage401K with 6% Company matchHybrid work