Concierge Customer Service Representative

Job Summary: We are seeking a self-motivated and customer-oriented individual to join our team as a Concierge / Customer Service Representative. As the first point of contact for guests, you will play a crucial role in providing exceptional service. If you have excellent communication skills, a passion for helping others, and thrive in a fast-paced environment, we want to hear from you. Responsibilities: - Provide outstanding customer service by responding to inquiries, resolving issues, and addressing resident concerns in a timely and professional manner - Assist residents in locating packages, signing up for events and other tasks assigned - Maintain accurate logs and documentation of incidents - Utilize phone etiquette skills to handle incoming calls and direct them to the appropriate department or individual - Assist with front desk duties such as greeting visitors, answering questions, and directing them to the appropriate area - Handle guest services inquiries and provide information about our products or services - Demonstrate excellent time management skills to prioritize tasks and meet deadlines - Use professionalism to enhance resident relations and promote loyalty Requirements: - Previous experience in customer service or a related field is preferred - Bilingual proficiency is a plus - Excellent communication skills, both verbal and written - Strong problem-solving abilities and attention to detail - Ability to work well under pressure in a fast-paced environment - Proficient in using computer systems and software applications - Knowledge of front desk operations is desirable (e.g., hotel or restaurant experience) - Ability to adapt quickly to changing situations and handle difficult customers with empathy We offer competitive compensation, opportunities for career growth, and a supportive work environment. If you are passionate about delivering exceptional customer service and enjoy working in a dynamic team, we encourage you to apply for this position. MUST BE FLEXIBLE! Job Type: Part-time Pay: $16.00 - $17.00 per hour Work Location: In person