Bilingual Account Coordinator

A company is looking for a Bilingual Account Coordinator to support outreach and account engagement efforts related to past due student loan balances. Key Responsibilities Manage a monthly portfolio of assigned accounts with regular inbound and outbound phone outreach Guide conversations with former students and connect them with appropriate government loan servicers Maintain detailed and accurate documentation while progressing accounts through internal systems Qualifications Fluency in both Spanish and English Prior customer service or call center experience Strong computer literacy with the ability to navigate multiple systems Demonstrated reliability and consistent work history Ability to work independently in a remote environment