Customer Care Specialist - Print Industry - 12pm - 8pm shift

Benefits:401(k)401(k) matchingDental insuranceHealth insurancePaid time offVision insuranceAre you looking for a rewarding position in a fast-growing company? Come join our awesome team!!!We are looking for a detail-oriented, caring person to add to our customer service team in support of our administration and graphics staff. Multitasking is critically important as our day-to-day activities are numerous. We are passionate about what we do here, and are looking for team members who are committed to serving our customers. This position will be Monday-Wednesday, 12:00 p.m.- 8:00 p.m.Specific Responsibilities:Talk with and/or meet with customers over the phone and in person.Gathering criteria for orders, help guide customers through our process.Creating estimates and quotes and communicating them to the customers.Following up with customers periodically after proofs have been sent.Communicating with our graphics and production teams.Build strong relationships with our customers, in person and over the phone.Manage customer concerns, resolving problems, customer complaints and actively participate in customer transactions.Entering new orders into Quickbooks.Administrative duties such as answering phones, emailing, etcWorking with our print brokers.We are looking for people who:Have excellent communication and listening skills, a pleasant demeanor along with a professional appearance and ability to work well with people.Thrive in working in an active, busy environment.Are organized and detail oriented with the ability to handle multiple priorities.Are proficient in basic computer skills including Microsoft Office.Are interested in continually learning and growing to help future customers better.Are eager to take on a new challenge.Believe multitasking is not a skill, rather a way of life.Are excited about a rapidly changing work environment – being on the ground floor of a rapidly growing company appeals to you!Requirements:Customer Service experienceComputer skills, multitasking and organizational skills necessary.To find out more about this opportunity, send resume and references. Cover letter is a plus.