Customer Service Advocate

Full-Time Customer Service Advocate (Bilingual Spanish/English Required)Prov Inc | Sandy, UTPay: $16-$19/hour (pay is determined by experience and performance reviews; there is opportunity for growth within the company)Schedule: Monday-Friday l 1:00PM - 9:30PM (ideal for those who prefer mornings free for school, appointments, or personal responsibilities)Prov Inc is hiring a Customer Service Advocate to support customers with scheduling and navigating testing services. In this role, you'll take inbound calls, solve problems, and help ensure each customer has a smooth, positive experience.If you're someone who communicates clearly, enjoys helping people, and wants a reliable weekday schedule, this is a strong opportunity to build valuable customer service and technical skills.Why join Prov IncCompetitive hourly pay: $16-$19401(k) with employer matchMedical, dental, and life insurance (with supplemental options)Paid holidays and paid time offPaid training and ongoing supportBreakroom with snacks and beveragesWhat you'll do: Help customers navigate testing requirements, schedule exams, and resolve issues - often being the key person who ensures their process goes smoothly.Answer inbound calls and assist customers with professionalism and empathyHelp customers schedule exams and resolve questions or concernsProvide clear, accurate information and practical solutionsDocument interactions in the CRM systemPerform basic technical troubleshooting when neededWork with team members to resolve more complex issuesWhat you needFluent in both Spanish and EnglishStrong communication skills (phone and written)Comfortable using computers (typing 30 WPM) and learning new systemsReliable, detail-oriented, and able to stay organized in a fast-paced environmentNice to have (not required)Previous customer service or call center experienceExperience using CRM systems or similar toolsWork location: This is a fully onsite position in Sandy, Utah. Applicants should be able to reliably commute or plan to relocate before starting.Apply now!We're actively hiring and reviewing applications daily. If you're ready for a steady role where your communication skills make a real impact, we encourage you to apply.Background Check Disclaimer:As part of our hiring process, Prov conducts background checks on all final candidates. Employment is contingent upon the successful completion of this background screening, which may include verification of employment history, education, and a review of any relevant criminal records, in accordance with applicable laws and regulations.