Business/Process Analyst - Toledo, OH

Position: Business/Process AnalystLocation: Toledo, OHDuration: Long termJob DescriptionMaintain process documentationWork with each department to help develop new software specificationsServe as a primary contact for our outside development teamsDefine and coordinate the testing plans for all software changesWork with various stakeholders to verify the effectiveness of all notable process and software changesMaintain all user training materials/manuals for key management systems developed by customerDrive efforts to embrace AI, task automation, and systems integration throughout the companyWork with Marketing and Sales to develop content that effectively promotes the benefits of our software to customers, capacity partners (drivers/carriers) and internal users Additional Responsibilities Could IncludeCross-functional coordination responsibilitiesProcess improvement workRequirements gathering/documentationProject/change supportKPI and data analysisQuality system documentation responsibilitiesIT alignment responsibilities