Service Cloud Regional Vice President

Salesforce – Regional Vice President, Service Cloud Salesforce is the #1 AI CRM, where human agents drive customer success. We seek passionate Trailblazers to drive innovation and embody our core values. Role Summary The Regional Vice President, Service Cloud leads a team of Service Cloud Account Executives (AEs) and drives revenue growth across an assigned territory or region. This strategic sales leader coaches, develops, and inspires a high‑performing team while engaging C‑level customers to demonstrate the value of Service Cloud solutions. The RVP is accountable for sales targets, accurate forecasting, and cultivating a culture of excellence. Key Responsibilities Team Leadership & Development Lead, mentor, and develop a quota‑carrying Service Cloud AE team Recruit, onboard, and retain top sales talent Conduct regular 1:1 coaching sessions and pipeline reviews Develop skills in solution selling, customer engagement, and Service Cloud expertise Foster a collaborative, high‑performance culture centered on customer success Ensure accountability for individual and team quota attainment Sales Strategy & Execution Develop and execute strategic sales plans to meet regional revenue targets Participate in strategic customer meetings and executive‑level engagements Guide the team in formulating and executing Service Cloud sales strategies within accounts Identify and pursue new business opportunities in existing and new customer accounts Collaborate with Core AEs and broader account teams to drive Service Cloud adoption Position Service Cloud and Field Service Management solutions as business enablers Customer Engagement Build and maintain relationships with C‑level executives and key decision‑makers Act as a trusted advisor on Service Cloud transformation initiatives Demonstrate thought leadership in customer service best practices Participate in complex, high‑value deals requiring executive engagement Represent Service Cloud at industry events and customer engagements Business Management Own regional forecast accuracy and provide weekly/monthly updates to leadership Analyze sales metrics, pipeline health, and team performance Drive consistent use of Salesforce CRM and sales methodologies Collaborate cross‑functionally with Sales Engineering, Product, Marketing, and Customer Success teams Identify market trends, competitive dynamics, and growth opportunities Ensure compliance with Salesforce sales processes and policies Required Qualifications Minimum 2+ years of sales leadership managing a quota‑carrying team 5+ years of solution sales experience in enterprise software, preferably SaaS Proven record of exceeding sales targets Experience selling customer service, support, or CRM solutions (preferred) Background managing teams selling complex, multi‑stakeholder solutions Skills & Competencies Leadership – build, develop, and motivate high‑performance teams Strategic Thinking – develop and execute territory and account strategies Customer Focus – consultative, relationship‑building with C‑level executives Communication – excellent written, verbal, and presentation skills Sales Acumen – deep understanding of enterprise sales cycles, forecasting, and pipeline management Coaching – demonstrated ability to coach and develop sales professionals Collaboration – experience working cross‑functionally in a matrixed organization Results‑Driven – track record of consistently meeting or exceeding quota Education Bachelor's degree required; MBA preferred Preferred Qualifications Experience with Salesforce products and platform Knowledge of customer service and support industry trends and best practices Experience in Service Cloud, Field Service Management, or contact center technologies Existing relationships with enterprise customers in the region Experience with MEDDPICC or similar sales methodologies Background in digital transformation or customer experience initiatives Compensation & Benefits Competitive base salary plus uncapped commission structure Employee Stock Purchase Program (ESPP) Comprehensive health insurance (medical, dental, vision) 401(k) with company match Generous paid time off and volunteer time off (VTO) Wellness reimbursement program Professional Development World‑class sales training and leadership development programs Access to Trailhead learning platform Career advancement opportunities within Salesforce Executive coaching and mentorship Education budget for continued learning Culture & Environment Work with a talented, passionate team committed to customer success Be part of Salesforce’s Ohana culture built on trust, innovation, equality, and giving back Opportunity to impact how businesses deliver customer service Collaborate with industry‑leading product and engineering teams Success Metrics Achievement of regional revenue targets and quota attainment Team and individual AE performance Forecast accuracy and pipeline health Customer satisfaction and retention in the region Team retention and development New logo acquisition and existing account growth Core Values Trust – built through security, transparency, and compliance Customer Success – obsessed with helping customers succeed Innovation – constantly innovate and embrace change Equality – committed to equality for all Sustainability – improving the state of the world Salesforce is an Equal Employment Opportunity employer. We are committed to creating a workforce that reflects society through inclusive programs and initiatives. We provide competitive compensation, world‑class benefits, and an Ohana culture. Accommodations If you require assistance due to a disability when applying for this position, please submit a request. Posting Statement Salesforce is an equal‑opportunity employer and maintains a policy of non‑discrimination with all employees and applicants. Employees are assessed on merit, competence, and qualifications, without regard to protected classifications. #J-18808-Ljbffr