Analyst - IT Resources | Infrastructure-Contact Center | DeskSideSupport(DSS) and GlobalHelpDesk(GHD

Company Description: IMCS Group is one of the fastest growing MWBE (Minority Woman Owned Enterprise) staffing firms in the U.S. We focus on bringing a Diversity Recruitment approach to Fortune 500 companies within North America and EMEA region contingent labor programs. IMCS Group excels in providing top talent in IT, Healthcare, Engineering, Finance, Light Industrial, Contact Center, and Clerical. We have offices in the US, Canada, Mexico, and India in which we can provide support to our clients.Description: POC: Bharath SubramanyaAmerican Airlines projectPlease profiles with Assessment test results******ATTENTION ALL SUPPLIERS******READ BEFORE SUBMITTING:" UPDATED CONTACT NUMBER and EMAIL ID is a MANDATORY REQUEST from our client for all the submissions" Limited to 2 submission per supplier. Please submit your best." We prioritize endorsing those with complete and accurate information" Avoid submitting duplicate profiles. We will Reject/Disqualify immediately." Make sure that candidate's interview schedules are updated. Please inform the candidate to keep their lines open.MANDATORY: Please include in the resume the candidate s complete & updated contact information (Phone number, Email address and Skype ID) as well as a set of 5 interview timeslots over a 72-hour period after submitting the profile when the hiring managers could potentially reach to them. PROFILES WITHOUT THE REQUIRED DETAILS and TIME SLOTS will be REJECTED.Job title: Engineer Technician, IT ServicesWork Location: Fortworth, texasVendor Rate: ***$/hrWould you require the candidates to meet you for in person interview? YesMinimum years of experience: 5+ yearsIs Skype/WebEx interview,OK? NoIs this onsite/remote position: OnsiteIf onsite, will you be considering relocation candidates: NODoes this position require Visa independent candidates only? YesNote:Job Description:Responsible for assisting employees in all facets of end-user computing,which includes software/hardware installs, upgrades and overall maintenance of PC desktop/laptop systems and peripheralsResolves and closes tickets/work orders supporting end-user desktops and peripheralsResponds to customer support issues escalated from the HelpdeskContributes to desktop projects (global installs/upgrades) as a project team memberRemotely diagnoses and resolves requests utilizing remote toolsTroubleshoots and collaborates with other departments to assist with infrastructure related issuesDocuments customer interactions in incident management system including asset managementRecovers data from hard disk drives and/or perform data migrationSupports remote access for virtual private network connectivity as well as wireless/broadband connectivity for laptopsInstalls and configures local and network based printersPerforms preventative maintenanceWorks various shifts, holidays, on-call and travel as requiredFollows management guidance, adhering to IT policy and procedurePerforms other duties as requestedTravels, as requiredMinimum Qualifications- Education & Prior Job ExperienceAssociate / Bachelor Degree in Computer Science, Information Systems, or other related field or equivalent work experience/training5 years' of demonstrable 'hands-on' IT work experience supporting and resolving diverse PC desktop software and hardware issuesMust have firsthand experience supporting desktop computers in a Windows/TCPIP environmentPreferred Qualifications- Education & Prior Job ExperienceA+ certificationMCSE/MCP is a plusPrevious IT infrastructure experience in Airline/Airport environmentSkills, Licenses & CertificationsOverall knowledge of all Windows based operating systems including Windows 7Familiarity with workflow and with ticketing systemsKnowledge of VPN connectivity and ability to troubleshoot issuesAbility to work independently and perform in a collaborative, team based environmentMust be able to lift at least 30 lbsTop 3 Mandatory Skills and Experience:Hands on hardware/software troubleshooting/Customer Service.Nice to Have Skills and Experience: CCM, Service Now, Networking/Printer, Understanding of P topology.Describe a great candidate that you are looking for and what skills and experience they will have: A tech who has hands on experience, can work in a team environment, and has experience in dealing with customers face to face.What is the team environment and structure like?: 24/7-365 environment with multipole shifts and rotations to provided best coverage for our operations.How will the resource(s) fit into your team?: Need a candidate that can be accountable, coachable, and can fit in multiple different personalities in a high stress 24/7-365 work environmentEEOC Disclaimer: IMCS Group is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. IMCS Group is committed to maintaining an inclusive workforce, where employees are hired, retained, compensated, and promoted based on their contributions to our Company.