Assistant Housekeeping Manager

Leadership and Team Development: Job Description Summary: The Assistant Housekeeping Manager position is a highly challenging and dynamic role within the top vacation property management company in Leavenworth, WA. This position requires the ability to thrive in a fast-paced, high-pressure environment, ensuring that operations run smoothly and efficiently. A key responsibility is providing crucial support to the Housekeeping Manager, including taking over office management duties on the manager's day off. The Assistant Housekeeping Manager will lead by example, upholding the highest standards of cleanliness and guest satisfaction, while driving operational excellence and fostering a collaborative team culture. This role is essential in maintaining Love Leavenworth’s reputation for exceptional service and attention to detail. Essential Job Duties and Functions: The following duties can be performed with or without accommodation: Oversee daily housekeeping operations, ensuring smooth execution of tasks and adherence to company standards. Assist the Housekeeping Manager with scheduling and managing staffing needs for optimal productivity and efficiency. Provide office coverage and manage operations on the Housekeeping Manager's day off, ensuring continuity. Conduct training for new employees and provide ongoing coaching and mentoring to develop team members. Assign daily duties to housekeepers, inspectors, runners, and linen processors, ensuring alignment with team priorities. Review time cards daily and support the Housekeeping Manager with accurate payroll submissions. Monitor and address Vacation Rental Scheduler Issues, such as supply requests and urgent matters that could affect the guest experience. Ensure effective communication with the housekeeping team regarding policies, procedures, and operational changes. Perform daily opening and closing procedures, maintaining accuracy in reports and documentation. Review and address guest feedback and complaints, collaborating with relevant teams to resolve issues and prevent recurrence. Build and maintain strong working relationships with Housekeepers, Laundry Staff, Department Managers and Upper Management. Collaborate with the Reservations and Maintenance teams to resolve guest-related issues and enhance overall satisfaction. Monitor inventory levels of housekeeping supplies and materials, ordering replenishments as needed. Perform property inspections and assist with cleaning to ensure high standards are consistently met. Identify and report maintenance issues promptly, coordinating with the Maintenance and Reservations teams for timely resolution. Core Competencies: Demonstrates strong leadership abilities by inspiring and motivating the housekeeping team to perform at their best. Fosters a culture of continuous learning and development, offering guidance and feedback to team members. Communication and Interpersonal Skills: Communicates effectively with team members, management, and other departments to ensure smooth operations. Resolves conflicts and promotes collaboration, maintaining a positive and supportive work environment. Operational Efficiency: Ability to streamline housekeeping operations, ensuring efficiency in scheduling, task assignment, and inventory management. Proactively identifies opportunities for improving processes and enhancing productivity. Attention to Detail Demonstrates a high level of attention to detail, ensuring properties are spotless and prepared for guest arrivals. Conducts thorough inspections and addresses any areas needing improvement or repair. Customer-Focused Service: Prioritizes guest satisfaction by delivering clean, comfortable, and well-maintained properties. Responds promptly to guest feedback and collaborates with teams to resolve concerns quickly and efficiently. Problem-Solving and Decision-Making: Analyzes issues and implements practical solutions to ensure smooth day-to-day operations. Takes initiative to address challenges, ensuring minimal impact on guest experience. Adaptability and Flexibility: Effectively manages multiple priorities in a fast-paced environment, demonstrating flexibility in adapting to changing business needs. Works well under pressure, especially during peak seasons and high-demand periods. Health and Safety Management: Ensures compliance with all health and safety standards to protect staff and guests. Promotes a safe work environment and addresses any safety concerns promptly. Qualifications and Requirements: Minimum of 2 years of experience in housekeeping, hospitality, or operations management. High school diploma or equivalent required. Proficient in MS Word, Excel, and internet-based technology platforms. Strong problem-solving skills with the ability to prioritize and make sound decisions. Excellent organizational and time management abilities. Outstanding communication skills, both written and verbal. Must own a reliable, all-weather vehicle (4-wheel/all-wheel drive). Valid driver’s license required. Availability to work flexible hours, including weekends. Adherence to safety guidelines and company policies. Working Conditions and Physical Demands: Frequent hand and arm movements, including grasping and fine manipulation. Occasional bending, squatting, kneeling, and walking on uneven surfaces. Physical demands include making beds, moving heavy furniture, and working in varying weather conditions. Must frequently lift up to 50 lbs. and climb stairs indoors and outdoors. Ability to work in both hot and cold weather conditions and handle the stress of deadlines. Job Type: Full-time Pay: $25.00 - $28.00 per hour Expected hours: 40 per week Benefits: Paid time off Shift: 8 hour shift Experience: Management: 1 year (Required) Ability to Commute: Leavenworth, WA 98826 (Required) Ability to Relocate: Leavenworth, WA 98826: Relocate before starting work (Required) Work Location: In person