Senior Customer Success Manager – Public Sector

Job Description: Proactively manage client relationships to ensure renewals, referenceability and facilitate expansion opportunities with sales teamsManage a strategic portfolio consisting of Federal Civilian/Defense agencies and State, Local, and Education (SLED) entitiesDrive the adoption of Zimperium's solution within the Customer's user base and assist the Customer to realize the business valueDemonstrate strong domain & functional understanding of the solution and be a trusted advisor to the CustomerMaintain a high level of customer satisfaction and be the primary interface to manage risks and escalationsGather Customer's feedback about products, their use-cases channel them effectively to drive product capabilitiesAssist the Customer with deployment planning, best practices deployment approach and proactive management of risksRequirements: B.S. in Computer Science or an equivalent engineering degree10+ years of experience working with Enterprise software solutions, startup experience desirable5+ yrs experience in customer success roles, preferably with security companies, managing portfolio of large enterprise and/or Federal customersSelf-motivated, strong problem-solving skills with good business acumen. Domain expertise in Mobility & Security is highly desirableAbility to travelBenefits: Health insuranceRetirement plansPaid time offFlexible work arrangementsProfessional developmentTravel opportunities