Office Assistant/Dispatcher

Job TitleSupports the Office Manager and Door Team Manager by performing routine clerical functions, answering phone calls from customers, call center representatives and leadership, dispatching tickets to infield technicians and help managing the operational daily schedule, filing documents as needed, entering data, and other general office functions as needed. Benefits include 401(k), 401(k) matching, bonus based on performance, competitive salary, dental insurance, free food & snacks, free uniforms, health insurance, opportunity for advancement, paid time off, profit sharing, training & development, and vision insurance. Essential functions include answering phones with a professional tone and attitude for various sources, updating customer notes within the system, dispatching jobs from the system to infield technicians, uploading and entering data to the system to support the staff, relying on instructions and pre-established guidelines to perform the functions of the job, and contributing to team effort by accomplishing related results as needed. Minimum qualifications include a high school diploma and experience preferably in a service industry; experience working with employees with an attitude to ensure smooth communication and prompt resolution of requests and questions. Knowledge, skills, and abilities include skill in using Microsoft Office products (Word, Excel, and Outlook), skill in basic filing and recordkeeping with a focus on speed and accuracy, ability to provide excellent customer service by assessing customer and vendor needs, meeting quality standards for services, and providing excellent customer service, ability to cooperate and solve problems in a team environment, ability to establish and maintain effective and cooperative working relationships with those contacted in the course of work, ability to follow instructions and communicate effectively orally and in writing, and ability to organize work for timely completion. Core competencies include customer-focused and customer service orientation, effective communications, interpersonal skills, problem solving, and service focus and teamwork. Key performance indicators (KPIs) will be based on the following: timely and accurate notes within the system, timely answering of phone calls from various sources, effectiveness of the office staff in support of their assigned duties and tasks, responsiveness to management initiatives, appropriate level of communication with customers, managers, field staff and office personnel, and overall contributions as an employee. Physical requirements include the ability to exert light physical effort in sedentary to light work, which may involve some lifting, carrying, pushing and/or pulling of objects and materials of light weight (up to 15 pounds). Tasks may involve extended periods of time sitting at a workstation and utilizing a keyboard. Environmental requirements include tasks regularly performed inside without potential for exposure to adverse conditions, such as dirt, dust, pollen, odors, fumes and/or poor ventilation, wetness, humidity, rain, temperature and noise extremes, machinery and/or moving vehicles, vibrations, electric currents, animals/wildlife, toxic/poisonous agents, gases or chemicals, oils and other cutting fluids, violence and/or disease, or pathogenic substances. Sensory requirements include some tasks requiring manual dexterity, in addition to visual and hearing acuity. Tasks require oral communications ability. Compensation: $35,000.00 - $45,000.00 per year Precision Door Service provides residential garage door service. With over 100 locations, our professional and certified technicians repair over 1000 garage doors everyday - nationwide. We also sell and install a wide selection of garage doors and garage door openers. Our mission is to provide outstanding garage door repair service, complete customer satisfaction and a program that rewards excellence from our franchisees, technicians and staff. Our vision is to establish Precision Door Service as the public standard and national household name in garage door repair service.