Customer Success Concierge Partner

Job TypeFull-time Description BMS - Career OpportunityPosition Title: Customer Success Concierge PartnerReports To: Customer Success Manager Location: Lynchburg, VA (Travel Required) Build Real Relationships. Be the Face of BMS. Make Every Customer Feel Like a Priority.BMS is looking for a high-energy, people-first professional who thrives on building genuine relationships and creating memorable customer experiences. This is not a behind-the-scenes role. It is a front-facing position for someone who enjoys being in the room, building trust, and leaving a lasting impression. This role combines meaningful in-office collaboration with regular travel throughout Virginia (up to three days per week), giving you the opportunity to meet customers face-to-face, strengthen relationships, and represent BMS where it matters most. Success in this role comes down to one thing: When you leave a customer meeting, they should feel like they just spent time with someone they trust, enjoy, and want to work with again. About BMSBMS is a print and mail communications company built on trust, accountability, and service excellence. As a 100% employee-owned ESOP company, every team member shares in our success. Ownership drives how we show up - for our customers and for each other. What You'll DoBuild and Deepen Customer RelationshipsTravel throughout Virginia (up to three days per week) to meet with assigned accounts Build genuine, personal connections with customers through regular in-person visits Create positive, memorable interactions during every engagement Be someone customers look forward to seeing and working with Serve as a trusted point of contact and advocate for customer needs Proactively address concerns and coordinate internally for resolution Develop strong rapport so customers see you as a partner, not just a vendor contact Represent BMSAct as the face of BMS in the field Attend conferences, events, and trade shows Build rapport with both new and existing contacts Follow up thoughtfully after interactions to continue relationship development Represent the company with professionalism, energy, and authenticity Collaborate Across TeamsWork closely with Customer Success leadership, Operations, and Marketing Share customer insights to help improve messaging, service delivery, and overall experience Support customer-facing initiatives and retention strategies Support Account GrowthIdentify opportunities to enhance services within existing accounts Assist with account expansion efforts where appropriate Maintain accurate documentation in CRM systems and provide updates on account health A Week in This Role Might IncludeVisiting customer offices across Virginia Catching up with key contacts and strengthening relationships Attending a local event or conference Following up with customers to maintain momentum Sharing insights internally to improve the customer experience Who This Is ForThis role is ideal for someone who: Naturally connects with people and builds rapport quickly Is outgoing, personable, and confident in face-to-face interactions Enjoys being on the road and meeting customers regularly Takes pride in making others feel heard, valued, and taken care of Is organized, reliable, and follows through on commitments Is coachable and eager to grow professionally Thrives in a role where relationships drive success This role is not primarily technical or behind-the-scenes. Success comes from being present, engaging, and relationship-focused. What We OfferEmployee ownership through our ESOP Hands-on experience managing real customer relationships Exposure to marketing, operations, and leadership collaboration Ongoing mentorship and professional development A culture rooted in trust, accountability, and continuous growth ApplyIf you're someone who loves meeting new people, building real relationships, and being the face of a company that values its customers, we'd love to hear from you.