Sr. Product Manager (Programmable Voice APIs)

Who We Are:Bandwidth, a prior "Best of EC" award winner, is a global software company that helps enterprises deliver exceptional experiences through voice, messaging, and emergency services. Reaching 65+ countries and over 90 percent of the global economy, we're the only provider offering an owned communications cloud that delivers advanced automation, AI integrations, global reach, and premium human support. Bandwidth is trusted for mission-critical communications by the Global 2000, hyperscalers, and SaaS builders!At Bandwidth, your music matters when you are part of the BAND. We celebrate differences and encourage BANDmates to be their authentic selves. #jointhebandWhat We Are Looking For:We are seeking a Product Manager to lead the evolution of Bandwidth's Programmable Voice APIs. This role sits at the intersection of developer experience, telecom infrastructure, and business strategy, and is responsible for defining and delivering capabilities that power next-generation voice applications.You will drive product vision, roadmap, and execution for APIs that enable call control, conferencing, recordings, and real-time communications-while ensuring reliability, scalability, and ease of use for developers.What You'll Do:Product Strategy & OwnershipDefine and own the roadmap for Programmable Voice APIs, aligned with company strategy and market opportunitiesBuild compelling business cases for new features and investments (ROI, cost modeling, pricing strategy)Identify opportunities in emerging areas such as AI-driven voice, automation, and real-time communicationsCustomer & Market FocusDevelop deep empathy for developers, product teams, and enterprise customersGather insights through customer interviews, usage data, and support trendsTranslate customer pain points into clear product requirements and improvementsTechnical Product LeadershipWork closely with engineering to design scalable, reliable API architecturesDrive improvements in API usability, documentation, and developer onboardingEnsure high-quality integrations across webhooks, REST APIs, and event-driven systemsExecution & DeliveryPartner with engineering, design, and operations teams to deliver features end-to-endDefine success metrics (adoption, latency, reliability, revenue impact)Lead backlog prioritization, sprint planning, and release executionCross-Functional CollaborationCollaborate with Sales, Marketing, and Customer Success to position and launch featuresEnable internal teams with clear messaging, documentation, and trainingSupport strategic customers and partners during integrationsSuccess in This Role Looks Like:Increased adoption and usage of Voice APIsImproved developer satisfaction and reduced time-to-first-callDelivery of scalable, reliable features that drive revenue growthClear differentiation against competitors in developer experience and capabilitiesWhat You Need:Core SkillsStrong business case development skills (financial modeling, pricing, ROI analysis)Deep customer empathy, especially for developers and technical usersAbility to translate complex technical concepts into clear product directionTechnical ExpertiseExperience with web service APIs (REST, webhooks, event-driven architectures)Familiarity with real-time communications systemsWorking knowledge of telecom technologies such as:Session Initiation Protocol (SIP)VoIP networking concepts (latency, jitter, call flows)Session Border Controllers (SBCs) and call routing architectures (nice to have)Experience5+ years of product management experience (preferably in APIs, communications, or SaaS platforms)Experience working with engineering teams on highly technical productsBackground in telecom, CPaaS, or developer platforms is strongly preferredBonus Points:Experience with contact center platforms, AI voice agents, or conversational AIFamiliarity with competitors such as Twilio or other CPaaS providersExperience with observability tools, logging, and debugging platformsWhy Bandwidth:Opportunity to shape the future of programmable voice and real-time communicationsWork on mission-critical infrastructure used by global enterprisesCollaborative, developer-focused culture with strong technical depthThe Whole Person Promise:At Bandwidth, we're pretty proud of our corporate culture, which is rooted in our "Whole Person Promise." We promise all employees that they can have meaningful work AND a full life, and we provide a work environment geared toward enriching your body, mind, and spirit. How do we do that? Well...100% company-paid Medical, Vision, & Dental coverage for you and your family with low deductibles and low out-of-pocket expenses.All new hires receive four weeks of PTO.PTO Embargo. When you take time off (of any kind!) you're embargoed from working. Bandmates and managers are not allowed to interrupt your PTO - not even with email.Additional PTO can be earned throughout the year through volunteer hours and Bandwidth challenges."Mahalo moments" program grants additional time off for life's most important moments like graduations, buying a first home, getting married, wedding anniversaries (every five years), and the birth of a grandchild.90-Minute Workout Lunches and unlimited meetings with our very own nutritionist.Are you excited about the position and its responsibilities, but not sure if you're 100% qualified? Do you feel you can work to help us crush the mission? If you answered 'yes' to both of these questions, we encourage you to apply! You won't want to miss the opportunity to be a part of the BAND.Applicant Privacy NoticeCreate a Job AlertInterested in building your career at Bandwidth? Get future opportunities sent straight to your email.Create alert