Technical Business/Product Analyst

Job Description: Serve as the primary point of contact throughout the project and delivery lifecycle Conduct discovery sessions, workshops, and interviews to elicit, document, and validate business and technical requirements Translate complex client needs into clear functional specifications, user stories, and acceptance criteria for the development team Manage client expectations proactively by communicating scope, timelines, constraints, and trade-offs with transparency Work closely with developers, architects, and QA engineers to ensure requirements are well-understood and technically feasible Participate in sprint planning, backlog grooming, and stand-ups; represent the voice of the client within Agile ceremonies Identify and flag scope creep, technical blockers, and dependency risks early; propose solutions in collaboration with the dev team Assist in configuring E2M2M platform modules to meet client specifications Develop and execute test plans, test cases, and UAT (User Acceptance Testing) scripts aligned to client requirements Coordinate and facilitate UAT sessions with client stakeholders, capturing feedback and driving resolution of issues Validate that delivered functionality matches documented requirements before client sign-off Maintain defect logs and track issues through to closure with the QA and development teams Coordinate release readiness activities including client communications, training materials, and go-live checklists Support deployment activities and monitor post-release stability in collaboration with the dev and support teams Document release notes, configuration guides, and end-user documentation as needed Conduct post release reviews with clients to confirm delivery success and capture lessons learned Requirements: 5+ years of experience in a Business Analyst, Technical BA, or Product Analyst role Proven ability to manage client relationships and translate business needs into actionable technical requirements Experience working within Agile/ Scrum delivery frameworks Proficiency in writing user stories, BRDs, process flows, and functional specifications and SQL Understanding of API integrations and cloud-based data structures is a plus Hands-on experience with UAT coordination and test case development Comfortable working with APIs, data workflows, and configurable software platforms (low-code/no-code experience a plus) Strong working knowledge of tools such as Jira, Confluence, Figma, Postman, or similar Exceptional ability to explain technical constraints to non technical clients and business goals and technical requirements to developers Ability to manage a schedule that accommodates morning/evening syncs with offshore teams Benefits: Health, dental, vision, and life insurance 401(k) with employer match Paid time off