Veterinary Client Service Representative

DescriptionVeterinary ReceptionistFull-TimeSaint Francis Pet Care CenterTarpon Springs, FloridaAbout YouYou’re a warm, detail-oriented Client Service Representative (CSR) who enjoys helping pets and their people. You’re confident at the front desk—answering multi-line phones, scheduling appointments, checking clients in/out, processing payments, and coordinating closely with the medical team in a fast-paced hospital.Your Experience & SkillsHigh school diploma or GED required1+ years of customer service, reception, or front desk experience (veterinary/medical preferred)Excellent communication, multitasking, and organizational skills in a fast-paced environmentComfortable on multi-line phones, appointment scheduling, and client check-in/check-outAccurate payment processing and cash handlingComfort using computers, tablets, email, and Microsoft Office; able to learn practice management softwareEmpathetic listener with strong problem-solving and de-escalation skillsComfortable working around animals and assisting with safe patient flow as neededBilingual a plusAbility to lift up to 40 pounds without assistance and more than 40 pounds with assistance, with or without reasonable accommodationAbility to work on your feet and stay on task for the full shift (up to 10+ hours)Preferred: Knowledge of veterinary medical terminology and proceduresPreferred: Ability to type 45 words per minute and use a 10-key adding machineResponsibilities (including, But Not Limited To)Greet clients and patients, check them in/out, and maintain a calm, welcoming front-desk experienceAnswer multi-line phones, triage and route calls/messages, and document client communication accuratelySchedule appointments and communicate instructions, wait times, and updates with empathy and professionalismVerify and update client/patient information to support efficient appointment flow and accurate recordsCoordinate closely with technicians and doctors to ensure client needs, messages, and follow-ups are communicated clearlyProcess payments accurately (including cash handling) and assist with estimates/invoices as neededMaintain an organized lobby and front-desk area; support readiness of client-facing spacesYou’ll Grow with UsSkillsHere, you can grow your career as best fits you through access to comprehensive learning and skillset programs. You can build your skills and earn credentials through:Our vast, diverse, and free library of continuing education courses - ThriveU Live, virtual interactive workshops to develop valuable leadership skills A program designed to teach you the fundamentals of running a pet hospitalAnd, with so many locations nationwide, you can find and move into any specialty, hospital type, or environment. Join us and provide your best care at a clinic that is deeply rooted within its community and bolstered by the resources of Thrive Pet Healthcare.Benefits – our care in actionBenefitsThrive offers a suite of benefits to support team members’ emotional, physical, professional, and financial wellbeing. In addition to our health and life insurance, and short- and long- term disability plans, we offer eligible team members:Competitive pay401(k) with employer matchMental health resources, including easy access to therapy through Lyra HealthPaid parental leavePurr-ental leave for when you adopt a petSubsidized backup childcare and elder careExpert advice, support and network discounts for fertility and family planningFREE CE coursesPet perks and veterinary service discountsStudent loan support tools and assistanceSome benefits shown are only for full-time team members who work 30 hours or more per week. Certain Benefits may be subject to waiting periods or length of service requirements.About The HospitalSaint Francis Pet Care Center is located in Tarpon Springs Florida.About ThriveThrive Pet Healthcare creates the future of pet well-being through medical excellence, innovative technology, and a connected community of teams and partners. Today, its network of 360+ primary, emergency, and specialty hospitals across the U.S. cares for pets of all ages and health needs, while portfolio companies provide tools and technology that help veterinary teams work smarter and deliver better care. Thrive invests in its people—through mentorship, leadership programs, continuing education, and well-being initiatives—so teams can grow and feel supported. For pet owners, convenient solutions such as a mobile app, digital booking, Thrive PlusTM membership, HereFurYou Helpline, an online pharmacy and flexible financial options* make accessing quality care simpler— giving families the peace of mind their pets deserve. Learn more at thrivepetcare.com.We welcome you to join our story and join where #WeThriveTogether.