AV engineer

Company DescriptionCodilix is a forward-thinking software development and IT support company committed to delivering transformative digital solutions. With expertise spanning website development, mobile applications, ERP systems, staff augmentation, and social media marketing, we have successfully completed over 50 projects across various industries. Our team combines innovation and technical excellence to craft scalable solutions that drive business growth and enhance digital presence. At Codilix, we aim to empower clients with technology that improves operational efficiency and achieves measurable results.Role DescriptionA tech in Carlsbad, CA  Must have {A/V equipmentVideo distribution: Extron (PCS and XTP software)Audio system processing: Biamp (Tesira and Dante software)Video production: BlackmagicControl System: Extron and CrestronCollaboration appliances: HP/Poly, Neat, DTEN, Logitech, LightwareCollaboration hosting platform: 95% Zoom / 5% Teams }General tasksInstallation and configuration of hardware, software, systems, printers, and scanners.Supervision and maintenance of IT systems.Timely response to service problems and requests.Repair and replacement of equipment as needed.Providing support and guidance to end users, especially for "how-to" questions.Transferring or escalating incidents, requests, and queries to other support groups when outside their responsibility.Updating and maintaining technical knowledge bases (including problems, known errors, technical guides, procedures, etc.).Identifying, documenting, and training the Service Desk team on issues that can be resolved by them.Managing IT change controls and requests as part of their core service functions.Collaborating with the Service Coordinator and, if necessary, the SDM to ensure proper service delivery for tasks not initially defined. Smart Hands for the site -VIP Support - Desktop SupportHP hardware with some Dell hardware -Windows 10 & 11 – In the lab – Windows 7, XP or versionsIntune –  is a cloud-based service that helps organizations manage and secure devices Autopilot - enables organizations to automate the entire device activation and user assignment process with a one-time setup.SCCM – Moving off of SCCM - a comprehensive, client-based management suite designed for IT administrators to deploy, manage, and secure large numbers of Windows-based devices.Azure – a virtualized computing experience hosted in Microsoft’s public cloud rather than on physical, local hardwareJAMF for MAC - a leading mobile device management (MDM) software platform designed exclusively to manage, secure, and configure Apple devices—including macOS, iOS, iPadOS, and tvOS—within organizations.Linux - a free, open-source, Unix-like operating system (OS) based on the Linux kernelService Now Ticketing software – a digital record used by organizations to track, manage, and resolve customer issues, technical problems, or service requestsSLAK – ChatMS Office: Installation and configurationMS Windows: Installation and configurationAntivirus: Installation and configurationDevice Encryption: Implementation and supportMicrocomputer Applications: Installation and configurationSAP GUI: Installation and supportInventory Control: Inventory and warehouse managementITSM Tool: Ticket management in ITSM toolMicrocomputing: Microcomputer supportComputer Networks: Basic support for devices in corporate networksITIL: Knowledge of ITIL methodologies