AI Product Owner

At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.So, what’s the role all about?We are seeking an AI Product Owner to own and drive end-to-end internal AI initiatives across NiCE, turning AI from experimentation into measurable productivity gains. You will be the single accountable owner for internal AI transformation solutions that fundamentally change how core processes work across IT, HR, Finance, Sales, and other business functions. You will lead initiatives where AI agents significantly automate end-to-end processes (e.g., recruitment, finance operations, internal IT workflows), partnering with our internal AI delivery teams and business stakeholders to move from idea to live, adopted, value-generating AI solutions. How will you make an impact? You will own the full lifecycle of cross-functional AI initiatives: from opportunity framing through delivery, adoption, and measured outcomes. You will redesign business processes, translate business needs into actionable AI initiatives, and coordinate delivery with the IT AI Center of Excellence and business stakeholders.This is a high-impact role for someone who combines strong business analysis with project leadership, thrives on driving concrete outcomes under ambiguity, and is energized by leading AI transformation across multiple business areas.Project Ownership & Accountability Own the full lifecycle of cross-functional AI initiatives, from opportunity framing through production rollout, adoption, and measured impactAct as the single accountable owner for each AI transformation solution, with dedicated focus and clear lines of accountabilityDrive concrete outcomes even when the solution is evolving or exploratory at the start; manage risks, dependencies, and stakeholder alignment proactivelyBusiness Process Leadership Analyze business processes deeply; identify where AI agents can automate, accelerate, or rethink existing workTranslate business needs into actionable AI initiatives with clear scope, success metrics, owners, and timelinesPartner with Finance, HR, IT, Sales, and other functions to redesign processes around agent-driven automationWork hand-in-hand with the IT AI Center of ExcellenceOutcomes & Impact Partner with the AI analysts to define and report measurable impact: hours saved, cycle-time reduction, deflection, adoption, and ROIEnsure every initiative reaches production with documented handover to operations and ongoing ownershipHave you got what it takes? Bachelor’s degree in Industrial Engineering, Information Systems or a related field5+ years of experience as a technical project manager/product manager with proven business analysis capabilities, of which at least 1 year was hands-on with AI projectsFamiliarity with Anthropic Claude, Microsoft Copilot Studio, or similar agent platformsSolid understanding of AI agents, automation, and how AI reshapes the way processes are designedExperience with leading complex, cross-functional projects, ideally combining transformation, automation, or digital programsDemonstrated experience leading products that change how a process works, not only deliver software Skills & Competencies: Analyst + PM hybrid: strong business process analysis combined with product leadership - able to map a process end-to-end and drive its transformationComfort leading initiatives where the solution is evolving; able to drive toward concrete outcomes under ambiguityStrong stakeholder management across business and technology functions, up to executive levelExcellent written and verbal communication; full professional fluency in EnglishAbout NiCENICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.