Sr. Manager, Associate Services and Corporate Human Resources

Join Our Team at MasterCorp, Inc.!At MasterCorp, Inc., we provide exceptional service and innovative solutions in the hospitality industry. As a leader in our field, we believe in the power of teamwork, integrity, and a commitment to excellence. Our dynamic and inclusive workplace fosters growth, creativity, and the opportunity to make an impact. We are looking for passionate and driven individuals to join our team and help us continue to deliver outstanding results for our clients.POSITION OVERVIEWThe Sr. Manager, Associate Services and Corporate Human Resources serves as a key operational leader within the company's Human Resource function. This role manages the Associate Services organization, the centralized HR operations hub responsible for delivering consistent, compliant, and high-quality HR services to associates across the enterprise. In parallel, the role partners with leaders in corporate functions-such as HR, Finance, Legal, IT, and Business Development-to align people practices with business priorities and support effective execution.This position blends operational excellence and consultative partnership, ensuring the HR function is a reliable service engine and a practical, solutions-oriented partner to the business.OUR VALUESEvery Associate must demonstrate our values of: INTEGRITY We never compromise on our word. We act with transparency - we are a trusted partner. PRIDE We are proud of our people, and they are proud to work for MasterCorp. QUALITY We do things the right way and strive to continuously improve.DEPENDABILITY We keep our promises. We are accountable for our actions. We meet or beat our deadlines - you can count on us. RESPECT We value and appreciate every member of our team. We treat each other as we wish to be treated ourselves.COMPETENCIES REQUIREDManagerDecision Quality Makes good and timely decisions that keep the organization moving forward.Directs Work Provides direction, delegating, and removing obstacles to get work done.Builds Effective Teams Builds strong-identity teams that apply their diverse skills and perspectives to achieve common goals.Being Resilient Rebounds from setbacks and adversity when facing difficult situations.Instills Trust Gains the confidence and trust of others through honesty, integrity, and authenticity.Customer Focus - Builds strong customer relationships and delivers customer-centric solutions.Drives Results - Consistently achieves results, even under tough circumstances.ESSENTIAL FUNCTIONSReasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Lead the Associate Services team with accountability for service delivery quality, timeliness, consistency, and associate experience.Drive continuous improvement in HR transactions, associate inquiries, HR shared services tools, and workflow design.Partner with VP HR Service Delivery on the evolution of the Associate Services model.Ensure policy interpretation, employment verification, recordkeeping, and HR operations meet compliance and service standards.Corporate Human Resources SupportServe as a primary HR business partner for corporate departments, including HR, Legal, Finance, IT, and Business Development, as well as any assigned business-support teams.Provide guidance, coaching, and counsel to corporate leaders and people managers on performance management, talent development, and organizational issues, escalating highly complex matters as appropriate.Coordinate and support corporate HR programs such as performance management, annual reviews, talent calibration, and succession planning in partnership with HR leadership.Administer corporate HR policies and ensure they are consistently applied across corporate teams.Partner on complex and confidential associate relations issues, including EEO, harassment, and corporate investigations, coordinating with Associate Relations and Legal and escalating as needed.Facilitate corporate HR training programs, talent review cycles, HR communications, and leadership development initiatives.Cross-functional CollaborationLead and support HR initiatives within the assigned corporate client groups in partnership with HR leadership and cross-functional stakeholders.Act as a key connector between Associate Services, Corporate HR, and the HR Centers of Excellence (TA, L&D, Field HR partners).Collaborate with HR leadership on HR strategy, culture initiatives, and organizational design updates for corporate teams.Ensure proactive communication to HR leadership and business leaders regarding HR issues, risks, and recommended solutions.Analytics, Compliance, & Process GovernanceMonitor associate service metrics, turnover trends, and HR operational KPIs; identify root causes and execute mitigation strategies.Ensure compliance with federal, state, local employment laws and corporate HR policies across all corporate functions.Maintain high standards for documentation, HR systems integrity, policy governance, and reporting accuracy.Leadership & People ManagementManage Associate Services team members and any assigned HR specialists or coordinators; provide day-to-day direction, coaching, and performance feedback.Build capability across the HR team through training, mentorship, and coaching.Champion a culture of service excellence, collaboration, and accountability.Keep VP updated on HR issues within division/Business unit/corporate, in a proactive manner with a solution orientation.Manage the annual performance review process for the assigned support teams.Work collaboratively with HR associates in support of the overall HR strategy and lead the execution and effectiveness of organizational goals.May provide functional guidance to divisional trainers, site HR coordinators, or other HR staff in support of shared HR processes and standards.Maintain high-quality HR standards as it relates to HR metrics, implementation of policies and procedures. Ensure that all federal, state, and local laws, agreements, and corporate HR-related compliance matters are proactively managed across the Division and Corporate functions.Use technical HR knowledge in support of organizational learning for managers; act as a contact for the development and implementation of department goals and strategies.EXPERIENCE AND EDUCATIONPreferred education requirement is bachelor's degree or equivalent combination of education and experience.SHRM/SPHR/PHR certification a plus.3-5 years supervisory experience.Experience with:Performance management and difficult conversationsDeveloping successors and bench strengthOrganizational design or team restructuringAccountability for team outcomes, not just personal deliveryLeading department-level or multi-team change, such as:System or process implementationsOperating model or service delivery shiftsPolicy, compliance, or governance changesDemonstrated ability to:Communicate change to multiple audiencesManage resistance and adoptionSustain change after rolloutOTHER QUALIFICATIONSRequires the ability to speak, read, and comprehend instructions, short correspondence, and policy documents, as well as converse comfortably with associates.Critical thinking and excellent problem-solving skills are required.Flexibility and adaptability to manage multiple projects and manage remote direct reports, while maintaining focus on critical HR processes.Ability to work in a matrixed reporting relationship, balancing Associate Services and corporate priorities while upholding HR standards.A solid understanding of HR Shared Services metrics, e.g., contact volume, service level agreements, abandonment rate, response time, etc.Requires the ability to lead and be a member of a team; ability to handle confidential matters with discretion.A high sense of integrity and personal ethics.TRAVEL REQUIREMENTSFrequently - on average 25% of travel on a monthly basis WORK ENVIRONMENTThis position works in a professional office environment routinely using standard office equipment such as computers, phones, copiers, faxes, and filing cabinets.Physical Requirements:This position frequently requires standing, walking, pushing, pulling, moving, lifting (up to 25 lbs), bending, reaching, occasional ascending/descending, and repetitive motions. Employee must be able to perform theessential functions of the position satisfactorily, reasonable accommodations may be made to enable employees with disabilities to perform the essential functions of their job.Equal Opportunity Employer Statement:We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.Thank you for considering a career with MasterCorp, Inc. We look forward to reviewing your application.