Outfitter Store Assistant Manager

Retail Assistant ManagerFor 53 years NOC has led the outdoor industry, taking more guests whitewater rafting and teaching more paddlers than any other outdoor recreation company. NOC also provides top-quality aerial and trail-based adventures, wilderness medicine as well as unmatched retail service, foodservice, lodging, and trip planning services. NOC career opportunities offer a rare combination of work in beautiful locations, a chance to grow skills and to share a passion for active outdoor recreation.We are looking for a passionate and energetic individual that shares a love for the outdoors and is excited to meet our guests' needs. Come join our team at one of the industry leaders in outdoor adventure at NOC's Outfitter's Store, located on NOC's main campus. As the Retail Assistant Manager, you will assist in managing the Outfitter's Store with the short and long term goals of the Outfitter's Store while monitoring store and payroll expenses. The Assistant Store Manager will be a leader in the store by contributing to a positive work environment through professional interactions with teammates, guests, and vendor partners. Finally, the Assistant Store Manager will ensure the Outfitter's Store operates to uphold the expectations and mission of the NOC.This position reports to the Outfitter Store Manager and is a full-time year-round position with NOC. Ideal applicants will be available to work weekends, evenings, and holidays. Hours and schedule will fluctuate based on business demands. Retail managers have access to all of NOC's outdoor activities, gear, apparel and footwear at special discounted rates, plus free/discounted access to several local area attractions.Primary Functions of the PositionSupervise staff of up to 30 employees comprised of sales associates and shift supervisorsPerform managerial responsibilities including opening and closing proceduresResolve employee issues through leadership, mediation, and consistent development techniquesDrive store success and profitability by meeting sales and service goals set by the store manager and NOC retail teamHelp manage the daily operations and communications relating to the NOC's ecommerce store and ensuring Ecommerce purchases are fulfilled dailyWork with the store manager to ensure staff schedules come out on time each weekMaintain positive and open relationships with all other departments at the NOCAssist store manager with store budgeting including active payroll managementInventory Management & MerchandisingMonitor inventory accuracy using Light Speed reporting system through physical inventories, cycle counts, and other practicesWork with incoming product to ensure that the store is stocked, priced and displayed to best highlight the product while maintaining visual merchandising standardsCommunicate product warranties or issues with vendors and the buying teamStaff Training & DevelopmentEnsure that all NOC policies and procedures are communicated to staff and upheldEnsure an environment in which the guest experience is the most important value in NOC retailPromote and monitor quality guest experiences through training and leading by exampleFoster an environment focused on coaching and feedback to create an enjoyable and productive work environmentAssist in hiring qualified seasonal and year-round staff and the on-boarding of new employeesAssist store manager in evaluating employee performance and coach employees as needed while adhering to company policiesAdditional duties as assigned by the Store ManagerQualifications1-2 years in retail management experience, or an extensive and successful outdoor retail backgroundStrong written and verbal communication skillsRequires strong interpersonal skills to interact with manufacturers' reps, guests and staffExcellent time management skills and ability to multi-taskDetailed orientated and highly organizedAbility to work autonomously, yet function as a team playerAbility to operate quickly and efficiently on a computerPhysical RequirementsAbility to stand for long periods of timeComfortable climbing ladders and stairsAbility to stoop, bend and twistMust be able to lift 50lbsMust speak clearly and conciselyComfortable working in a guest facing position.The above noted job description is not intended to describe, in detail, the multitude of tasks that may be assigned but rather to provide a general sense of the responsibilities and expectations of this position. As the nature of business demands change, so too may the essential functions of this position.Please note that as an employer with over 100 employees, NOC will be required to comply with any OSHA Vaccination and Testing Emergency Temporary Standard should that standard be enacted.The Nantahala Outdoor Center (NOC) is dedicated to the principles of equal employment opportunity in any and all terms, conditions or privileges of employment including hiring, promotions, termination, training and compensation. The NOC does not discriminate against applicants or employees on the basis of age, race, sex, color, religion, national origin, disability, veteran status, sexual orientation, gender identity or expression, genetic condition or any other status protected by federal, state or local law, where applicable. Furthermore, the NOC is committed to a work environment free of discrimination and harassment through respecting and valuing the diversity among employees and all those with whom the NOC does business.