Scheduling Specialist III

SummaryThe section of Gastroenterology & Hepatology is looking to recruit an enthusiastic and procedure scheduler to schedule Gastroentrology endoscopy outpatient procedures. The position requires patient education and navigation through the patient's journey, including preparing patients for the procedure and scheduling the procedure with Baylor College of Medicine (BCM) & Baylor St. Luke's Medical Center (BSLMC) EMR. The candidate will work closely with physicians and procedure schedule. The candidate will work Monday - Friday, 8hrs daily. The ideal candidate will be organized, motivated and passionate about providing excellent customer service to out patients.This position is located in Sugar Land, TX.Job DutiesSchedules endoscopy GI procedures in BCM and BSLMC EPIC, assuring that every referred patient will have a procedure date scheduled.Contacts patients for instruction before the procedures and notify patient of date/time/arrival time.Requests additional information from referring physicians.Verifies insurance for new and established patients.Works closely with endoscopy care coordination team to fill endoscopy block.Works on order work queue to select orders and schedule patients.Works closely with MD for any patient special instructions, including procedure locations and clearances prior.Performs cross-checks for procedural or scheduling conflicts to ensure accuracy of exam.Acquires clinical notes as needed prior to exam.Maintains confidentiality of passwords/codes for all information systems and patient information, as observed by supervisor.Verifies and confirms patient identification and patient information including patient precautions and other vital information on all documentation, as observed by supervisor.Communicates in an appropriate manner as outlines in the patient care manual.Performs other duties as assigned.Minimum QualificationsHigh school diploma or GED.Three years of relevant experience.Baylor College of Medicine is an Equal Opportunity/Affirmative Action/Equal Access Employer.