Customer Service Representative Reliability (Internal Req)

Customer Service Reliability Representative Are you positive and proactive with a passion for helping people? Do you enjoy active listening and solving problems? Are you tech-savvy and love to multi-task? Then you'll thrive as a professional Customer Service Reliability Representative at Spectrum. Customer Service Reliability Representatives are vital to our mission, taking inbound calls and providing support that strengthens connections between Spectrum and our residential customers.As a Customer Service Reliability Rep, you'll provide exceptional customer support by phone, for all of Spectrum's connectivity services including troubleshooting internet, video, and/or voice service issues and handling basic billing inquires and payments. Every day, your work will connect people in ways that matter and make a positive impact on our subscribers and the company.How You'll Make An ImpactContinuously learning and turning that knowledge into customer service winsUncovering customer needs, creating solutions, and resolving problemsMaking a positive impression on customers through a best-in-class experienceRepresenting a Fortune 100 company with professionalism and courtesyWorking in an open, friendly environment with a supportive, energetic teamWe are a large organization operating 24/7 bustling call centers offering a variety of shifts. With your customer-centric mentality and a variety of tools and resources, you'll overcome challenges and get services running smoothly. Be prepared to manage tough feedback from clients and convey a strong understanding of Spectrum services. If you'd enjoy this type of dynamic job, we want to hear from you.What You'll Bring To SpectrumRequired QualificationsEducation : High school diploma or equivalentLanguage : Ability to read, write, speak and understand EnglishSkills : Manage multiple customer interactions professionally and efficiently; Demonstrated organization, time management, and interpersonal skillsAbilities : Handle multiple tasksSchedule : Ability to work a variety of schedules including nights, weekends, and holidaysPreferred QualificationsMinimum one year of call center or equivalent experienceCustomer service/technical support experience; Call Center Experience; Cable operations and/or telecommunications experience