IT Support Specialist

The OpportunityAt Avantor, people are the most important part of our success because they drive our global performance. That’s why our Operations, Lab Services, Sales, and many other Avantor teams rely on our talent acquisition initiatives to attract, engage and hire the right talent. Avantor’s IT vertical is a crucial part of this mix, enabling all our internal teams worldwide to grow beyond their limits.Under moderate supervision, the IT Support Specialist field incoming help requests by providing first level IT support and either resolve or escalate incidents in a timely manner. Provide updates within stipulated period and track open incidents till closure. Provide tech support by performing remote troubleshooting through diagnostic techniques and taking necessary steps to provide resolution, providing clear communication and customer support. Correctly logging Incidents, categorizing and prioritizing them in line with process and follow-up till closure. Identify and suggest possible improvements on procedures.What We’re Looking ForEducation: High school diploma required; Associates or Technical school degree preferredExperience: 1-2 years experience providing IT SupportWho You AreAbility to multi-task, troubleshoot, and adapt to changing environmentOutstanding customer service skillsAbility to travel up to 15% of timeAbility to work independently and prioritize multiple work streams.Ability to prioritize multiple high priority support requestsWorking knowledge of Lotus Notes and LanDesk technologiesHow You Will Thrive And Create An ImpactProvides support of all PC, network, and Server hardware and software applications included but not limited to: Lotus Notes, MS Outlook, MS Office, Virtual Desktop, Junos Pulse, Active Directory, Landesk Application Deployment, MDT Imaging for PCs, Cisco Network Hardware, Facility Cabling, RF Equipment, and various end user applications and computing devices. Receives direction for more complex issues from Lead Administrators or management.Provides troubleshooting. Assists with product evaluation, selection, deployment, and use.May participate in the testing and evaluation of new desktop packages and implements prototypes.Provides setup, deployment, and support of mobile devices.Monitors on-site IS Systems, including backups, UPS, and server/network equipment.Provide remote support for facilities and associates.Maintain, support, and configure warehouse devices (Printers, RF Units, Terminals, etc).Engages with external vendors for support and services.Conducts end user training and learning sessions with associates.Assists in technology planning and budgeting, maintenance of technical documentation, and identification of process improvement opportunities.Maintains listing of spare inventory and electronic waste.Performs other duties as assigned.DisclaimerThe above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position. Avantor is proud to be an equal opportunity employer.Why Avantor?Dare to go further in your career. Join our global team of 14,000+ associates whose passion for discovery and determination to overcome challenges relentlessly advances life-changing science.The work we do changes people's lives for the better. It brings new patient treatments and therapies to market, giving a cancer survivor the chance to walk his daughter down the aisle. It enables medical devices that help a little boy hear his mom's voice for the first time. Outcomes such as these create unlimited opportunities for you to contribute your talents, learn new skills and grow your career at Avantor.We are committed to helping you on this journey through our diverse, equitable and inclusive culture which includes learning experiences to support your career growth and success. At Avantor, dare to go further and see how the impact of your contributions set science in motion to create a better world. Apply today!Pay TransparencyThe expected pre-tax pay for this position is$45,500.00 - $73,025.00Actual pay may differ depending on relevant factors such as prior experience and geographic location.EEO StatementWe are an Equal Employment/Affirmative Action employer and VEVRAA Federal Contractor. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state/province, or local law.If you need a reasonable accommodation for any part of the employment process, please contact us by email at recruiting@avantorsciences.com and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.For more information about equal employment opportunity protections, please view the Know Your Rights poster.Privacy PolicyWe will use the personal information that you have submitted to us in order to consider your application for the relevant role.Your privacy is important to us. Please click here for our Privacy Policy which explains the purposes for which we will use your personal information and the ways in which we will handle and retain your information. It also explains the rights you have in relation to your information, and how to contact us with any queries or requests.3rd Party Non-Solicitation PolicyBy submitting candidates without having been formally assigned on and contracted for a specific job requisition by Avantor, or by failing to comply with the Avantor recruitment process, you forfeit any fee on the submitted candidates, regardless of your usual terms and conditions. Avantor works with a preferred supplier list and will take the initiative to engage with recruitment agencies based on its needs and will not be accepting any form of solicitation.Avantor offers a comprehensive benefits package including medical, dental, and vision coverage, wellness programs, health savings and flexible spending accounts, a 401(k) plan with company match, and an employee stock purchase program. Employees also receive 11 paid holidays, accrue 18 PTO days annually, are eligible for volunteer time off and 6 weeks of 100% paid parental leave (except in states that offer paid family leave). These benefits may not apply to employees covered by a collective bargaining agreement or those subject to other eligibility rules.