Patient Services Representative

Patient Services RepresentativeFull time: Cooper Clinic. The Patient Services Representative plays an essential role in our patient experience. The Patient Services Representative greets our patients and initiates the check-in process to ensure the patients receive the correct clinical procedures during their visit.Experience, qualification, and soft skills, have you got everything required to succeed in this opportunity Find out below.Patient Services Representative Schedule: M-F, 6:30 a.m. - 3:00 p.m. with a 30 minute lunch. Occasional overtime as needed for patient care.About Cooper AerobicsCooper Aerobics has been helping improve the quality and quantity of millions of lives through prevention since 1970. We inspire individuals to make good health a habit to live longer, healthier and more productive lives through our products and services.Cooper Clinic's comprehensive physical exam gives patients an in-depth picture of their health and an action plan to improve it.Cooper Fitness Center is the fitness center of choice for members that belong to a healthy-living community, not just a gym.Cooper Spa helps bring life back in balance through relaxation and renewal services.Cooper Hotel & Conference Center provides guests easy access to all that Cooper Aerobics has to offer.Cooper Complete is a pure, potent vitamin and supplement line scientifically proven to improve well-being.Cooper Wellness Strategies takes the Cooper philosophies for individuals and transforms them to improve the physical and fiscal health of a company and its workforce.Patient Services Representative Essential Duties and ResponsibilitiesProactively keep patients informed throughout the day.Consistently provide superior internal and external customer service.Answer telephone in a timely and polite manner.Communicate with customers in a courteous, professional and cooperative manner.Obtain current patient information from established and new patients.Accurately enter/update patient information in practice management system.Assist patients with completion of paperwork when necessary.Maintain proper personnel conduct and confidentiality of patient, staff and physician information.Maintain schedule balance to facilitate optimal patient flow.RequirementsThe ideal Patient Services Representative Candidate will possessExperience including direct patient contact, computer usage, appointment scheduling and data entry preferredStrong organizational, time management, and attention to detailProfessional appearance and demeanorStrong communication skills and the ability to work in a high-paced environmentBasic knowledge of medical terminology a plus but not requiredKnowledge of Microsoft applicationsAbility to work effectively and consistently with limited direct supervisionSpecial ability to communicate well with staff, physicians and general publicDependableCognitive RequirementsLearn new tasks and remember processesApply established protocols in a timely manner with minimal supervisionMake timely decisions in the context of a workflowMaintain focus and complete tasks independently despite distractionsRemain calm and professional in challenging situationsComplete tasks in situations where productivity is measuredIdentify problems, develop solutions and implement effectivelyMaintain focus and concentration to manage multiple tasksRead and comprehend instructions and write correspondenceEffectively present informationWhat We ProvideA culture focused on improving the quality and quantity of peoples livesCompetitive payComplimentary Cooper Fitness Membership for you and your spouse401(k) matchingHealth benefitsHolidays - including your birthday! xevrcycDiscounts on Cooper Complete supplements, The Coop (pro shop and boutique), Cooper Spa, Cooper Hotel and much more!Employee wellness program designed to help you meet your fitness goals and improve your quality life- You can also earn cash incentivesQuarterly reimbursements available toward the purchase of athletic wear and supplies