Customer Service Representative

Be the Voice Our Customers Trust Rain One is looking for an exceptional CSR who focuses 100% on what matters: connecting with customers and delivering outstanding experiences. We've engineered our operations so you can do what you do best—talk to customers, while technology handles the complexity. What You'll Do Own every call - Be the friendly, knowledgeable voice customers hear Answer questions - Guide customers through irrigation, drainage, plumbing, and backflow services Book jobs effortlessly - Use ServiceTitan's Adaptive Capacity to schedule in real-time (the system finds perfect slots automatically) Collaborate - Work with Hatch automation and your Customer Service Manager Who You Are Must-Haves: Excellent communicator with friendly, professional phone presence Customer-obsessed - you genuinely love helping people Tech-comfortable and eager to learn new software Detail-oriented with accuracy in scheduling and customer info Positive team player ready to grow with us Bonus: CRM experience (especially ServiceTitan), home services background, or irrigation/drainage/plumbing knowledge What We Offer Focused role - 100% customer service, no dispatch distractions Modern technology - ServiceTitan, Adaptive Capacity, Hatch automation Growth opportunity - Join during our expansion phase Full training - We'll set you up for success Competitive benefits - Health, dental, vision, PTO About Rain One Columbus's trusted irrigation and drainage specialists serving residential and commercial customers. Services: Irrigation • Drainage • Plumbing • Backflow Testing • Landscape Lighting Columbus, OH | Monday-Friday | Full-time Rain One is an Equal Opportunity Employer. Ready to make every call count? Apply today. Job Types: Full-time, Seasonal Pay: $18.00 - $22.00 per hour Benefits: 401(k) 401(k) matching Dental insurance Health insurance On-the-job training Paid time off Professional development assistance Referral program Vision insurance Application Question(s): Describe your customer service experience. If you don't have formal experience, tell us why you are interested in a customer service role in home services? How comfortable are you explaining services to customers and suggesting additional options that might help them? On a scale of 1-10, how are you in phone conversations - both answering calls AND calling customers back for follow-ups? Work Location: In person