Dealer Care Representative
About BecklarBecklar delivers the industry’s only SMART Critical Event Protection Platform, combining advanced AI technology with skilled operators to provide rapid monitoring and response for people, property, and employees. Our solutions span video monitoring, remote guarding, workforce safety, personal health and safety, and critical event response—designed to act in the moments that matter most.Headquartered in Ogden, Utah, Becklar is one of the nation’s largest and fastest-growing monitoring companies, protecting more than 2.2 million subscribers daily. Guided by our mission to create a safer world through innovative technology and caring people, we live our We Care F.I.R.S.T. values—Fun, Innovative, Relationship-driven, Service-focused, and Team-oriented.Job SummaryThe Dealer Care Representative supports and maintains strong relationships between Becklar and its dealers through proactive communication, problem-solving, and exceptional customer service. This role is responsible for handling dealer inquiries, resolving issues, and ensuring a high level of satisfaction across all interactions.The ideal candidate is organized, detail-oriented, and thrives in a fast-paced environment while maintaining professionalism and a customer-first mindset.What You’ll DoRespond to dealer inquiries via phone, email, and other communication channelsTroubleshoot and resolve issues in a timely and professional mannerResearch problems and determine the best possible solutionsUse critical thinking and problem-solving skills to handle a variety of situationsFollow up on dealer requests to ensure resolution and satisfactionManage escalations with professionalism and a focus on positive outcomesBuild and maintain strong, constructive relationships with dealersCommunicate any recurring issues or concerns to leadershipMentor team members to support overall team success and service qualityParticipate in training sessions to maintain and improve skillsSupport additional projects and tasks as assignedWhat You’ll Need1–2+ years of customer service experienceStrong communication skills (written and verbal)Proficiency in Microsoft Office (Excel, Word, PowerPoint)Strong problem-solving and critical thinking abilitiesAbility to work independently and within a team environmentDetail-oriented with strong organizational skillsAbility to work effectively under pressureBachelor’s degree or equivalent experience preferredWhat’s in it for you?At Becklar, we’re driven by a bold purpose: protecting people, property, and employees when it matters most. We work hard toward meaningful goals, but we believe great work happens when people feel supported, connected, and genuinely enjoy what they do. Life at Becklar is built on trust, teamwork, and moments that matter — and we back that up with benefits designed to support you both at work and beyond.Here’s a Snapshot Of What We OfferCompetitive compensation and opportunities to share in our successComprehensive health benefit plans to support you and your wellbeing401(k) retirement plan with company contributionInclusive parental leave designed to support all parents and caregiversWellbeing and lifestyle perks to support personal growth, connection, and balanceGenerous PTO so you can recharge, give back, and take care of what matters mostEEO StatementBecklar is an equal opportunity employer and is committed to creating a workplace free of discrimination and harassment. We make employment decisions based on business needs, job requirements, and skills, without regard to any status protected under applicable federal, state, or local law.Even if you don’t match the job description, please reach out to us or follow us on any other social media to see potential jobs that match your skillset.