Transplant Coordination Specialist

Transplant Coordination Specialist (Referral & Care Coordination)We're looking for a compassionate, detail-driven Coordination Specialist to serve as the first point of contact for children and families beginning their transplant journey. In this highly meaningful role, you'll guide patients through complex processes with empathy, clarity, and precision. Helping ensure timely access to life-saving care.?? Why This Role MattersBehind every referral is a child and a family navigating one of the most overwhelming moments of their lives. Your ability to coordinate care, communicate clearly, and provide reassurance will directly shape their experience and outcomes.?? What You'll DoAs a key member of a multidisciplinary transplant team, you will:Serve as the primary intake and coordination specialist for pediatric liver and kidney transplant referralsManage end-to-end referral workflows including scheduling, documentation, and authorizationsCoordinate across teams: physicians, APPs, nurses, social work, finance, and external providersEnsure all clinical and regulatory requirements are accurate, complete, and audit-readyTrack referral timelines and proactively address barriers to careCommunicate with families through calls and MyChart follow-ups, offering guidance and reassuranceSupport recently implemented workflows in Epic, contributing to process improvements?? What Makes You a Great FitYou bring both skill and heart to your work. You're someone who:Thrives in high-touch, patient-centered environmentsCommunicates with empathy, especially when families feel overwhelmedIs highly organized and detail-oriented, with strong follow-throughAdapts quickly and embraces evolving workflows and systemsHas experience in referrals, scheduling, and care coordination (Epic preferred)QualificationsRequired:High school diploma (or equivalent)At least 2 years of healthcare experienceExperience coordinating across multiple disciplines (clinical, financial, and administrative teams)Preferred:Bachelor's degree or coursework in healthcare or related fieldExperience with payer authorizations and insurance processesFamiliarity with transplant regulations (CMS, OPTN/UNOS)Background in process improvement (Lean, Six Sigma, etc.)