Solutions Engineer

The Solutions Engineer at CCT plays a pivotal role in the sales process, bridging the gap between technical capabilities and customer needs, by connecting the CCT platform features to business value. This role involves working closely with the sales team to provide technical expertise, product demonstrations, and tailored recommendations to both existing and prospective clients. The ideal candidate will possess deep technical acumen, the ability to master the full suite of CCT products, and have excellent communication skills to effectively articulate the value of our solutions.Essential Duties And ResponsibilitiesUnderstand customer needs: Analyze a client's current technology and business goals through effective technical discovery and needs assessment techniquesDesign solutions: Utilize your technical expertise to recommend solutions and specific configurations to support customer needs and goalsProvide effective pre-sales support: Work closely with sales team members to facilitate new business by building and delivering compelling product demonstrations, providing technical guidance, and creating proofs-of-concept. Essentially, “own” the technical winOffer technical expertise: Answer complex technical questions during the sales process, which can range from explaining how a system works to more complex discussions about implementationCollaborate with product teams: Act as a bridge between the customer or prospect and the product/engineering teams relaying customer feedback, feature requests, and pain points to help shape future product developmentSupport implementation: As needed, collaborate on the initial setup and configuration of the solution for the client and provide support during trialsProvide consistency in the customer experience: Facilitate knowledge transfer and handoffs between sales, implementation, and client servicesWho You Are And How To Thrive At CCTYou are passionate; you throw your energy and conviction into the work you do. You are naturally curious; you have an innate desire to understand people and help solve their problemsYou are collaborative; you thrive in environments where people work together to create winning solutionsYou have a commitment to self-development and personal growth; you pursue your personal and professional interests with energy and enthusiasmYou assume positive intent; you believe your teammates and customers come from a place of good intentionRequirements5+ years of pre-sales, consulting, or solutions engineering experience; or similar tenure in other technical, client-facing rolesExpertise in analytics products and/or BI tools/platformsExperience with data analytics methodologies and data scienceHands-on experience with web applications, APIs, data integrations, and software architectureExcellent problem-solving and communication skills (being able to take technically complicated concepts and explaining them in layman terms)Exceptional verbal communication and presentation skills to multiple buyer personas (including executives)Adept at building strong, lasting relationships with decision-makers at all organizational levels within clients and prospectsAbility to handle a fast-paced environment and continuously re-prioritize, while maintaining a constant focus on participating in the sales processAbout CCTCCT is the creator of Casino Insight™, the award-winning platform trusted by more than 350 casinos worldwide to automate cage operations, revenue audits, and operational analysis. Since 2012, Casino Insight has helped casinos replace manual work with streamlined workflows, improving accuracy, compliance, and profitability.Headquartered in Tulsa, Oklahoma, CCT integrates seamlessly with leading casino management, hospitality, and financial systems—delivering measurable ROI and empowering teams to work smarter at every level.We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.