Helpdesk Support Technician

Responsibilities Serve as the first contact with customers who need technical assistance via the phone or email Perform troubleshooting using different diagnostic techniques Troubleshoot, diagnose, and resolve technical hardware and/or software issues Provide quick resolution and excellent customer service Redirect unresolved issues to the next level of support personnel Provide needed information on IT products or services Keep record of problems and their resolution Follow-up with customers Provide feedback on processes and make recommendations on areas to improve Maintain technical documentation and service catalog on installation of software, configuration of hardware and problem troubleshooting Suggest improvements on procedures Job Type: Contract Salary: $12.50 - $30.00 per hour Experience level: 8 years Schedule: 8 hour shift Experience: Help desk: 5 years (Preferred) Windows: 2 years (Preferred) Work Location: Remote