Bilingual Call-Center Agent

This is not a remote position. Must be willing to work in an office location in Twin Falls, ID. Position is Monday-Friday from 7 am - 6 pm. Ignite Retail Technology is a national leader in customer rewards programs and develops innovative solutions that help retail operators optimize profit and cash flow through consumer engagement and operational governance. At Ignite, we thrive on change and are constantly expanding our offerings with the latest technologies. To have a BLAST at Ignite, all team members should align with our core values: Bias for Action Listen, Learn, and Innovate Above and Beyond Customer Service Stellar Quality Total Trust Overall Responsibility: To provide accurate, friendly, and service minded attention to phone customers in a team setting. This position is full-time with possible weekend hours scheduled. Full-time employees are scheduled 40 hours per week Monday - Friday starting at $15.00 hourly. Job Description: To provide basic information of loyalty programs to customers on how to spend points, how points are earned, how many points are earned at certain locations and programs. Obtain client information by answering phone calls, while providing excellent customer service. Key Tasks and Responsibilities: Provide excellent customer service Proficient in Spanish (written and verbal) Apply appropriate actions to effectively control a call Escalate, when necessary, adjust tone and etiquette to accommodate customer Enroll cards Transferring cards Updating customer information in database Looking up card balances Keeping track of, organizing and using provided information to perform efficiently Maintain communications equipment by reporting any problems Maintain and improve quality results by adhering to standards and guidelines, and recommending improvement procedures Update job knowledge by studying new program descriptions and participating educational opportunities Use an effective approach to handle special telephone tasks such as call transfers, call backs, holds, interruptions, and unintentional disconnects Work efficiently with team members Other duties as assigned Education and Job Experience Requirements: High School Diploma or GED equivalent preferred Call Center experience preferred Perks of working for Ignite: Great PTO Plan Medical Insurance Health Savings Account (HSA) on applicable health plans Life Insurance 401K with company match Bonusly employee rewards Access to learning platforms Wellness program Supplemental programs Ignite is an Equal Opportunity Employer committed to creating an inclusive and diverse workplace. Our equal opportunity policy and practices ensure fair and equitable treatment throughout the hiring process and employment decisions.