CSI Software Support Specialist

Job DescriptionAbout CSIFor more than 50 years, Computer Solutions, Inc. (CSI) has developed the budgetary accounting, payroll, and human resources software that New Jersey school districts rely on every day. We’re a small, tight-knit team with long-standing client relationships and a comfortable, casual office where your work is visible and your ideas carry weight.The RoleYou’ll be the person our districts count on. One hour you might be walking a payroll clerk through a question over the phone; the next you’re correcting data in a district’s database, leading a training session, or flagging a bug for our development team. If you like solving problems, helping people, and having real variety in your workday, you’ll be right at home here.What You’ll DoTroubleshoot issues by phone and remote desktop, and see them through to resolutionAnswer calls and emails from district business offices and guide users through our softwareMake data updates and corrections in client databasesLead software trainings for district staff — virtually and in person at districts across New JerseyIdentify and document bugs, and work with our development team to get them fixedBring client feedback and ideas for new functionality back to the development teamHelp onboard new clients and contribute to user documentationPitch in wherever needed — at a company our size, no two days look alikeWhat We’re Looking ForExperience in school district administration — payroll, accounting, or the business office — is a strong plus, but not requiredFamiliarity with SQL or relational databases is nice to have; we’ll train the right personA clear, patient communicator who can make technical topics approachable for non-technical usersComfortable presenting to groups and leading trainingsOrganized and self-directed, with reliable follow-through on open issuesComfortable with Microsoft Office and standard business softwarePay, Schedule & BenefitsCompetitive salary based on experienceFull health benefits401(k) with employer matchOpen PTO policy — no set limit on paid time offMonday–Friday, 8:00 AM – 4:00 PMOn-site at our Branchburg, NJ office